Clara Munoz
Phoenix,AZ
Summary
Highly organized and efficient professional with exceptional ability to prioritize, multi-task and accomplish objectives with creativity, enthusiasm and humor in a fast-paced environment.
Overview
23
23
years of professional experience
Work History
Night Auditor/Sales
Radisson Phoenix Airport
Phoenix, AZ
06.2022 - 05.2023
- Check-in & check-out guest reservations
- Operate telephone/PBX, set wake up calls, Answer, record, and process all guest requests on MIR Log
- Separate paperwork for the hotel to run audits for the restaurant, housekeeping and frontdesk, file all reports after running end of day into the next day
- Provide information to guests about room features, property amenities, and local areas of interest
- Assist the Director of sales in making reservations for the hotels rooming list for any group, Band or any company request for a block of room's
- Use the Setifi system to send and receive credit card authorization forms, charge our banquet meeting and events for the hotel.
Customer Service Representative
Oakwood Worldwide
Peoria, AZ
01.2018 - 11.2019
- Responsible for answering sales requests, customer service calls and emails
- Performing in a manner that is proficient in handling multiple computer programs and maneuver appropriately while engaging the customer on live calls
- Strongly multi-tasking to work independently
- Complete data entry and maintain detailed files for documentation
- Sourcing Long Term Housing for Insurance Claims and making New claims with Several Insurance Companies
- Setting up Credit Card Information
- Assist with rates world wide for Furnished and unfurnished apartments.
Front Desk Agent
Radisson Phoenix North
Phoenix, AZ
08.2016 - 12.2018
- Check-in & check-out guest reservations
- Operate telephone/PBX, set wake up calls, flight crew logs/make keys for arrivals
- Make guest reservations as needed
- Answer, record, and process all guest requests on MIR Log
- Provide information to guests about room features, property amenities, and local areas of interest
- Welcome and acknowledge all guests anticipate and address guests needs, assisting individuals with disabilities.
Front Desk Agent
Radisson Phoenix Airport
Phoenix, AZ
09.2008 - 08.2016
- Check-in & check-out guest reservations
- Operate telephone/PBX, set wake up calls, flight crew logs/make keys for arrivals
- Make guest reservations as needed
- Answer, record, and process all guest requests on MIR Log
- Provide information to guests about room features, property amenities, and local areas of interest.
Housekeeper/Janitor
Holiday Inn Express
Phoenix, AZ
02.2000 - 03.2003
- Responsible for cleaning the stayover and Vacant rooms, Replacing the bedding and towels for the hotel to rent out the next vacant rooms
- Laundry Attendant and Janitor
Housekeeper
Super 8 Motel
Goodyear, AZ
01.2000 - 02.2000
- Cleaned vacant and Stayover guest rooms.
Education
Online classes -
Attending Graduation Alliance
Salt Lake City, UT03-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Multitasking and Organization
- Front Desk Operations
- Balancing Transactions
- Night Audit Reports
- Guest Services
- Problem-Solving
References
When needed will provide
Timeline
Night Auditor/Sales
Radisson Phoenix Airport
06.2022 - 05.2023
Customer Service Representative
Oakwood Worldwide
01.2018 - 11.2019
Front Desk Agent
Radisson Phoenix North
08.2016 - 12.2018
Front Desk Agent
Radisson Phoenix Airport
09.2008 - 08.2016
Housekeeper/Janitor
Holiday Inn Express
02.2000 - 03.2003
Housekeeper
Super 8 Motel
01.2000 - 02.2000
Online classes -
Attending Graduation Alliance
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