Clara Olsen
Ogden,UT
Summary
Proven track record in enhancing customer satisfaction and streamlining service processes at Smash It Rage Rooms, leveraging strong multitasking abilities and a calm demeanor. Skilled in food service equipment maintenance and safe food handling, demonstrated across multiple roles. Achieved significant improvements in efficiency and hygiene standards, contributing to a positive and dynamic team environment.
Overview
3
3
years of professional experience
Work History
Food Service Worker
Noodles & Company
Riverdale, UT
10.2024 - Current
- Maintained safe food handling practices to prevent germ spread.
- Assisted in the preparation of food items according to recipes and instructions.
- Monitored inventory to keep adequate stock of food items and supplies.
- Collaborated with team to deliver timely service of items.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Properly stored all leftover food items after each shift.
- Prepared workstations with ingredients and tools to increase efficiency.
- Performed opening and closing duties as assigned by management.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Performed variety of duties related to food service.
- Monitored inventory levels of food items used during meal services.
- Cleaned kitchen areas, equipment and utensils.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Followed recipes and customer requests to prepare meals.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Food Service Worker
Mo Bettah's
Ogden, UT
04.2024 - 07.2024
- Maintained safe food handling practices to prevent germ spread.
- Assisted in the preparation of food items according to recipes and instructions.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Ensured all dishes were presented attractively before serving to customers.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Performed opening and closing duties as assigned by management.
- Replenished condiments at customer tables as needed.
- Performed variety of duties related to food service.
- Refilled condiments, napkins and server workstations.
- Organized take-out orders for customers who requested them.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Customer Service Representative
Smash It Rage Rooms
Ogden, UT
12.2023 - 04.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Oversaw warranty counseling process to manage expense controls.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided accurate information about products and services to customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed routine maintenance and repair.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Food Service Worker
Mo' Bettah's
Ogden, UT
05.2023 - 12.2023
- Maintained safe food handling practices to prevent germ spread.
- Assisted in the preparation of food items according to recipes and instructions.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Monitored inventory to keep adequate stock of food items and supplies.
- Collaborated with team to deliver timely service of items.
- Ensured that all foods were prepared according to health department regulations.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Made meals in accordance with company standards and requirements.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Ensured all dishes were presented attractively before serving to customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Set up, restocked and cleaned dining areas.
- Performed opening and closing duties as assigned by management.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
Receptionist
North Ogden Chiropractic
North Ogden, UT
08.2022 - 05.2023
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Scheduled appointments for clients, customers, and other visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed data entry tasks into various computer systems accurately and promptly.
Warehouse Worker
Nutraceutical
Ogden, Utah
08.2021 - 02.2022
- Ensured safety protocols were followed at all times while operating machinery.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Used pallet jacks to move items to and from warehouse locations.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Staged and sorted multiple types of products for loading.
- Assisted in packaging and labeling of products for shipment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Inspected damaged goods prior to disposal or return to vendor.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Secured items in truck by strapping over protective padding.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
Nail Technician - Nail Technician
Ogden-Weber Tech College
Ogden, UT08-2025
High School Diploma -
Weber High School
Pleasant View, UT05-2024
Skills
- Food assembly
- Work station setup
- Scheduling
- Information protection
- Appointment scheduling
- Data entry
- Telephone skills
- Project management
- Multitasking and prioritization
- Recordkeeping and bookkeeping
- Database administration
- Multi-line telephone systems
- Time management
- Phone etiquette
- Front desk operations
- Calm demeanor
- Grilling
- Work station sanitation
- ServSafe
- Strong work ethic
- Flexible schedule
- Inventory control
- Heavy lifting capacity
- Basic mathematics
- Working with diverse people
- Dishwashing and sanitization
- Supply inventory management
- Food allergy awareness
- Food service equipment maintenance
- Safe food handling
- Reliability and punctuality
- Positive attitude and energy
- Labeling accuracy
- Materials transport
- Barcode scanning
- Pallet building
- Warehouse safety
- Shipping procedures
- Order logging
- Shipping software
- Stock control
- Shipping and receiving
Affiliations
- Fashion design
- SFX makeup
- Active at the gym
- Reading
- Gardening
Accomplishments
- Worked for a student film for University of Utah.
- Modeled for a charity fashion show.
- Got a high influx of positive ratings while working at the rage rooms.
Languages
French
Limited
Timeline
Food Service Worker
Noodles & Company
10.2024 - Current
Food Service Worker
Mo Bettah's
04.2024 - 07.2024
Customer Service Representative
Smash It Rage Rooms
12.2023 - 04.2024
Food Service Worker
Mo' Bettah's
05.2023 - 12.2023
Receptionist
North Ogden Chiropractic
08.2022 - 05.2023
Warehouse Worker
Nutraceutical
08.2021 - 02.2022
Nail Technician - Nail Technician
Ogden-Weber Tech College
High School Diploma -
Weber High School
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