Clara Parreira Barbosa
Daytona Beach
Summary
Proactive Ops Agent with extensive experience in customer service and operations management in the Aviation industry. Successfully improved client satisfaction and navigated claims processes, while training and supporting fellow agents. Fluent in Portuguese, English, and intermediate Spanish, bringing strong problem-solving skills and a positive attitude to ensure safe and efficient flight operations.
Overview
1
1
year of professional experience
Work History
Ops Agent
Sun Country Airlines
06.2022 - 06.2023
- Informed clients of policies and procedures.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Supported fellow agents during busy times to ensure timely processing of passengers at gates.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
- Assisted in training new Gate Service Agents, sharing best practices for optimal performance in the role.
OPS Agent
Allegiant Air
04.2022 - 06.2023
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained comprehensive knowledge of current industry trends, regulatory requirements, and best practices for safe aviation operations.
- Contributed to airline''s on-time performance record by consistently executing efficient flight operations.
- Achieved record of punctuality, consistently operating flights within tight schedules and minimizing delays.
Education
Bachelor of Science - Mechanical Engineering
Embry Riddle
Daytona Beach, FL05-2027
High School Diploma -
Asheville High School
Asheville, NC06-2022
Skills
- Problem-solving skills
- Customer service and care
- Problem-Solving
- Customer service abilities
- Operations Management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Ops Agent
Sun Country Airlines
06.2022 - 06.2023
OPS Agent
Allegiant Air
04.2022 - 06.2023
Bachelor of Science - Mechanical Engineering
Embry Riddle
High School Diploma -
Asheville High School
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