Clara Pasqualotto Cebba
Marietta,GA
Summary
Hard-working professional with 3 years of work experience and a proven knowledge of case work, community outreach and counseling. Quality-oriented professional with 3 years of experience and a proven knowledge, ready to make an immediate contribution to your organization. Not only that a dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company.
I can be relied upon to help your company achieve its goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Therapist
Behavior Transformations
Forney, Texas
09.2022 - Current
- Tracked incoming patient information, intervention plans and patient responses to treatment.
- Documented staff information, service plans, treatment reports and progress notes.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Performed comprehensive assessments for each patient.
- Conducted mental health counseling using evidence-based practice and clinical models.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
Manager
Gyroville
Plantation, Florida
12.2020 - 08.2021
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Implemented corrective actions for substandard employee performance
- Promoted store specials and limited-time offers to customers.
- Communicated important company information and policy changes to staff members
- Maintained knowledge of store products and services to make recommendations to customers
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Tracked store inventories and replenished item levels by ordering new products
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Demonstrated work techniques to customers to promote continued learning and growth.
Receptionist
Total Healthcare Clinic
Plantation, Florida
01.2020 - 07.2021
- Monitored patients' physical and emotional well-being and report unusual behavior and physical ailments to their case managers
- Worked from home as well as in person at an office location
- Observed and influenced patients' behavior by teaching, counseling and befriending
- Greeted and informed customers of products, fostering positive store experiences
- Resolved and de-escalated issues to address customer concerns
- Delivered service excellence through all points of contact.
- Provided efficient and courteous service to customers.
- Maintained inventory and store visual presentation to meet customer needs
- Leveraged specialized software to edit or format text and graphics
- Observed visitor logbook and issued passes to maintain security of premises.
Office Administrator
CarMax
Plantation, Florida
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Filtered emails based on importance and escalated issues to leadership.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL12.2023
High School Diploma -
Saint Thomas Aquinas
Fort Lauderdale, FL06.2021
Skills
- Tracking and Documentation
- User Experience
- Microsoft Windows and Office
- Efficient and Detail-Oriented
- Effective Written and Verbal Communication
- Calm and Professional Under Pressure
- Documentation and Reporting
- Call Center Operations
- Issue and Complaint Resolution
- Data Entry
- Creative Problem Solving
- Understanding Customer Needs
- Multitasking and Prioritization
- Financial Documentation
- Medical Billing and Collections
- Billing Dispute Resolution
- Check Processing
- Bill Payment
References
REFERENCES
Chas Coppet — Gyroville Store Owner (954) 770-8806 coppetc12@gmail.com
Mel Robinson — Manager (808) 782-3443 meliq1@yahoo.com
Alicia Clermont — Volunteer Coordinator (347) 623-9374 aliciaclermont@gmail.com
Languages
Certification
- CPR Certification
Timeline
Therapist
Behavior Transformations
09.2022 - Current
Manager
Gyroville
12.2020 - 08.2021
Receptionist
Total Healthcare Clinic
01.2020 - 07.2021
Office Administrator
CarMax
Associate of Arts -
Broward College
High School Diploma -
Saint Thomas Aquinas
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