Clara Rauwf
Lakewood,OH
Summary
Dynamic leader with proven success in team motivation and strategic planning at Dave's Hot Chicken. Excelled in time management and resident support, enhancing safety and service quality. Achieved significant improvements in resident engagement and operational efficiency. Skilled in CPR and mental health awareness, demonstrating a commitment to health and safety compliance. Resident Assistant professional prepared for role that demands high standards and results. Proven ability to create welcoming and safe living environment while addressing resident concerns effectively. Emphasizes team collaboration and adaptability, ensuring harmonious community. Known for strong organizational and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Assistant
The Normandy Senior Living
01.2023 - Current
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Responded to room transfers, incident reports, and maintenance requests.
- Personal Care: Assisting residents with daily activities like bathing, dressing, grooming, and maintaining personal hygiene, while respecting their dignity and independence.
- Medication Management: Ensuring that residents take their prescribed medications on time, monitoring for side effects, and communicating with healthcare professionals about any concerns or changes in condition.
- Safety and Security: Creating a safe environment by preventing falls, managing wandering behaviors, and minimizing confusion by keeping routines consistent and the living area hazard-free.
- Emotional Support: Offering emotional reassurance, companionship, and engaging residents in conversation, while being patient with mood swings, memory loss, and confusion.
- Memory and Cognitive Stimulation: Using activities that stimulate cognitive function, such as memory games, music therapy, or reminiscing, to keep residents engaged and help slow down cognitive decline.
- Communication with Families: Keeping family members informed about their loved one’s progress, behavioral changes, and any concerns that arise.
- Monitoring Health: Observing changes in residents' physical or cognitive health and reporting these to medical staff, helping to ensure early intervention for potential medical issues.
- Providing Comfort: Offering support during distressing times, managing difficult behaviors with empathy, and ensuring residents feel secure and cared for.
Manager
Dave's Hot Chicken
09.2021 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Restaurant Manager
McDonald's Restaurant
09.2019 - 08.2021
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
Education
Bachelor of Science - Dental
Cleveland State University
Cleveland, OH05-2026
Associate of Science - Science
Cuyahoga Community College
Westlake, OH05-2024
Skills
- Time Management
- Team Player
- Supportive
- Activity Planning
- CPR Certified
- Student leadership
- Resident support
- Effective Planning
- Mental health awareness
- Role Modeling
- Health and safety compliance
- Self-confident
- Patient Management
- Problem-solver
- Active Listening
- HIPAA Compliance
- Care Plan Management
Accomplishments
- Supervised team of 9 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Basic Life Support (BLS) Provider Card - American Heart Association.
- CPR/AED Certification
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Resident Assistant
The Normandy Senior Living
01.2023 - Current
Manager
Dave's Hot Chicken
09.2021 - 11.2022
Restaurant Manager
McDonald's Restaurant
09.2019 - 08.2021
- Basic Life Support (BLS) Provider Card - American Heart Association.
- CPR/AED Certification
Bachelor of Science - Dental
Cleveland State University
Associate of Science - Science
Cuyahoga Community College
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