I always received great feedback back from manger customer.. and any one that is worked with in the past .
Overview
2020
2020
years of professional experience
Work History
Cashier Door Greeter Stocking
Walmart
Front end cashier. ..door greeter . Zoning the store at closing time and customer service
Closing Cashier
Dunkin Donuts & Baskin Robbins
08.2016 - 09.2019
Processed customer transactions accurately and efficiently using point-of-sale systems.
Maintained cleanliness and organization of work areas, ensuring compliance with health standards.
Assisted in training new cashiers on register operations and customer service protocols.
Handled cash reconciliation at shift end, identifying discrepancies to maintain accuracy.
Exhibited strong multitasking skills by simultaneously engaging with customers while managing register functions during busy periods effectively reducing wait times.
Aided inventory management with thorough knowledge of product placement, pricing, and promotions.
Assisted customers with various payment methods, processing returns, exchanges, credit card applications, and gift cards as needed.
Handled high-pressure situations during peak hours calmly and effectively while consistently providing excellent customer service.
Regularly exceeded company expectations for speed of service without compromising accuracy or customer satisfaction levels.
Collaborated with other departments to address any price discrepancies or availability issues that arose during transactions.
Ensured accuracy in all transactions by meticulously following company policies and procedures regarding cash handling.
Reduced discrepancies in daily cash reports through meticulous cash counting and reconciliation procedures.
Took initiative in restocking shelves and maintaining up-to-date product displays contributing to an organized and visually appealing store environment.
Utilized detailed knowledge of store layout enabling speedy resolution of queries on item locations improving overall customer experience.
Enhanced store security by diligently monitoring the activities of customers and reporting suspicious behavior to management.
Implemented best practices for cash handling to reduce errors and improve efficiency in transactions.
Monitored inventory levels and communicated needs to management for timely restocking.
Collaborated with team members to optimize workflow during peak hours for improved service speed.
Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
Trained new employees in cash handling, register operation, and company policies ensuring continuity of service standards.
Promoted store loyalty programs through customer engagement and highlighting program benefits at the point of sale.
Maintained clean, well-organized checkout area conducive to efficient operations and enhanced customer experience.
Increased efficiency within the closing process by implementing streamlined procedures for end-of-day tasks such as drawer balancing, report generation, and deposit preparation.
Supported fellow team members through efficient communication, collaboration, and problem-solving techniques.
Developed rapport with regular customers resulting in increased repeat business due to exceptional customer service provision.
Improved customer satisfaction by efficiently handling transactions and answering inquiries in a timely manner.
Contributed to a positive work environment by maintaining a professional demeanor and proactively addressing customer concerns.
Facilitated smooth shift changes by accurately documenting transaction data and maintaining organized records for the next cashier.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Answered questions about store policies and addressed customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cleaner
Totally Clean Cleaning Company
07.1995 - 09.2017
Going to people's home and deep cleaning all over Baltimore md
House Cleaner
Sister Katharine Convent
08.1995 - 05.2012
I was a house cleaner for a sister Katherine at a convent and the church
Floor Associate
Home Depot
10.1995 - 12.1998
Walk the store helping customers. And greeting customers as they walk in and offer help if they need anything
Education
No Degree - Early Childhood Education And Care
Francis Scott Key High School
Baltimore, MD
Skills
A people person love to help customers the best that i can I love to move at a fast pace i love to clean and keep things clean