Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clara Rivera

Summary

Proactive and meticulous Manager with over 18+ years of experience in Hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

20
20
years of professional experience

Work History

Manager

Data Mangham Hospitality/ OYO Hotel
12.2008 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Reviewed time records for 10 employees to verify accuracy of information. Submit payroll,distribute checks
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Sales Associate

Marshalls Department Store
10.2021 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Teacher's Assistant

Head Start Program
10.2007 - 08.2008
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Home Health Aide

VIP Providers
02.2005 - 07.2008
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Education

High School Diploma -

H.M King High School
Kingsville, TX
06-2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Shift scheduling
  • Negotiation
  • Budget control
  • Expense tracking
  • Inventory management
  • Computer skills
  • Positive attitude
  • Multitasking
  • Excellent communication
  • Hiring and training

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Sales Associate

Marshalls Department Store
10.2021 - 11.2022

Manager

Data Mangham Hospitality/ OYO Hotel
12.2008 - Current

Teacher's Assistant

Head Start Program
10.2007 - 08.2008

Home Health Aide

VIP Providers
02.2005 - 07.2008

High School Diploma -

H.M King High School

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Clara Rivera