Clara Rodriguez
Santa Maria ,CA
Summary
Proven finance and customer service professional with a track record of enhancing operational efficiency at the City of Santa Maria. Skilled in Microsoft Excel and exceptional interpersonal communication, I excel in creating secure, productive environments and fostering strong customer relationships. Demonstrated ability to train and lead teams, significantly improving service delivery and organizational procedures.
Overview
8
8
years of professional experience
Work History
Finance Clerk I
City of Santa Maria
08.2023 - Current
- Serves the public as an informational resource; explains policies and procedures
- Assists the public with applying for utility services, business licenses, and permits.
- Maintains accurate billing to ensure services are provided to the public without interruption.
- Depending on assignment may collect data to process billing adjustments, meter readings; proof and correct data entry.
- Cooperates with internal departments to meet public needs.
- Maintains confidential and sensitive information.
Customer Service Clerk
City of Santa Maria
08.2022 - 08.2023
- Performed customer service and cashier services.
- Cashier duties; calculated, received, recorded, and processed payments for utility bills, licenses, permits, and other fees.
- Upheld the values of the organization and had strong service orientation.
- Demonstrated regular, reliable, and punctual attendance.
Assistant Store Manager
Ascena Retail Group Inc. - Justice
05.2017 - 07.2020
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Arts - History
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA04-2025
Associate of Arts - History (AA-T)
College of The Sequoias
Visalia, CA05-2019
Skills
- Microsoft Excel
- Interpersonal and verbal communication
- Organizational Skills
- Detail-oriented
Timeline
Finance Clerk I
City of Santa Maria
08.2023 - Current
Customer Service Clerk
City of Santa Maria
08.2022 - 08.2023
Assistant Store Manager
Ascena Retail Group Inc. - Justice
05.2017 - 07.2020
Bachelor of Arts - History
California Polytechnic State University, San Luis Obispo
Associate of Arts - History (AA-T)
College of The Sequoias
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