Clara Rodriguez
Miami
Summary
Dynamic professional with expertise in financial advising and operational compliance. Proven ability in training and development, enhancing customer-centric culture. Utilizes critical thinking to elevate customer experiences and optimize team performance.
Overview
10
10
years of professional experience
Work History
Relationship Banker Team Lead
Regions Bank
Miami
09.2021 - Current
- Identified customer needs and provided guidance on Regions’ solutions to enhance client satisfaction.
- Conducted outbound calls using customer and prospect lead lists to expand relationships and acquire new clients.
- Coached junior bankers to strengthen product knowledge and improve ability to identify customer needs.
- Managed branch operations and compliance tasks, communicated procedural changes to branch teams.
- Addressed complex customer issues during manager absences, primarily in Branch Manager's absences, which may include team scheduling, counseling associates, or input into hiring decisions.
- Refers customers to an internal team of experts when additional financial goals and needs are recognized
Brand Operations Manager
Victoria's Secret & PINK
Miami
10.2016 - 11.2021
- Provide leadership that drives total store results by developing and executing short term action plans and long term strategies.
- Managed individual and team metrics to align strategies with execution plans.
- Build capability by analyzing the business and creating clear action plans that optimize results and ensure effective execution of all operational activities.
- Manage a staff of eight districts implementing new technology systems, including the Radio Frequency identification program..
- Collected and documented business trends relevant to industry and brand.
- Foster a customer centric culture, where the full energy and activity of the store team is focused on delivering highly
satisfying customer experiences
Serve as a cross district mentor
Education
BBA - Business Administration
DeVry University
Miramar, FLBachelor - Electrical Engineering
American Incontinental University
Weston, FLSkills
- Customer relationship management
- Sales strategies
- Investment guidance
- Team leadership
- Operational compliance
- Critical thinking
- Customer experience improvement
Languages
Spanish
Full Professional
Accomplishments
- Top Performer awards 5 consecutive QTRS- Regions Bank
- Top Operational Manager - Victoria's secret
- Leadership and shrink reduction - Victoria;s Secret
- Graduated TOP 20%
Timeline
Relationship Banker Team Lead
Regions Bank
09.2021 - Current
Brand Operations Manager
Victoria's Secret & PINK
10.2016 - 11.2021
BBA - Business Administration
DeVry University
Bachelor - Electrical Engineering
American Incontinental University