Clara Salas
Dallas
Summary
Results-oriented professional with diverse experiences seeking to contribute to an organization that prioritizes growth. Focused on leveraging skills to tackle challenges and drive mutual success through collaboration and continuous improvement.
Overview
11
11
years of professional experience
Work History
SR Patient Service Representative
Wellmed Medical Group
Dallas, Tx
01.2022 - 03.2026
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Developed and implemented process improvements to streamline patient intake procedures, reducing wait times.
- Collaborated with healthcare providers to resolve patient inquiries and improve overall satisfaction rates.
- Led training sessions for new patient service representatives, enhancing team performance and knowledge retention.
- Analyzed patient feedback data to identify trends and recommend actionable solutions for service enhancements.
- Ensured compliance with HIPAA regulations while handling sensitive patient information within electronic health record systems.
- Ensured prompt payment collection by thoroughly explaining financial policies to patients prior to treatment commencement.
Referral Coordinator
O’Connor Medical Clinic
09.2018 - 09.2021
- Processed and organized outgoing medical referrals, adhering to established insurance guidelines.
- Coordinated patient communications for appointment information and followed up with mailing details to ensure patients received necessary updates, enhancing appointment scheduling through proactive outreach.
- Streamlined processing of medical records requests, supporting healthcare operations and ensuring compliance with regulations.
- Oversaw handling of incoming office faxes, ensuring accurate delivery to relevant departments.
- Coordinated response to incoming calls, ensuring accurate routing to designated departments.
- Managed front desk responsibilities, providing comprehensive assistance to guests and coordinating office activities.
- Supervised staff scheduling to ensure optimal coverage and efficiency.
- Facilitated delivery of certified letters to post office, maintaining accurate receipt records for front desk operations.
- Conducted comprehensive scanning of information within EMD's system, maintaining organized files for efficient access and retrieval.
Assistant Manager
Melrose Family Fashion
Dallas, Tx
02.2015 - 09.2018
- Oversaw store opening and closing procedures, ensuring security and operational readiness for daily operations.
- Oversaw employee performance and fostered a culture of excellence.
- Facilitated conflict resolution and managed customer complaints to ensure satisfaction and loyalty.
- Delegated tasks to staff throughout business day to enhance operational efficiency.
- Facilitated onboarding and training processes, enhancing new employee integration and performance.
- Managed monthly inventory procurement for store supplies, maintaining optimal stock levels to support operations.
- Processed large cash deposits and managed bank transactions efficiently. Supported financial operations by handling monetary deposits at banking institutions. Assisted with cash management by accurately depositing funds at the bank.
- Adjusted weekly price points and signage to reflect market trends.
- Organized store layout to improve product accessibility. and maintenance of assigned store department.
Education
High School Graduate -
Dallas Can Academy
Dallas, TX01-2015
Skills
- Patient billing management
- Patient privacy compliance
- Customer engagement
- Client relations
- Detail-oriented organization
- Multi-tasking
- Time management
- Technology adaptability
- High-pressure environments
- Analytical problem solving
- Conflict resolution
- Spanish communication
- Communication strategies
Languages
Spanish
Native or Bilingual
Timeline
SR Patient Service Representative
Wellmed Medical Group
01.2022 - 03.2026
Referral Coordinator
O’Connor Medical Clinic
09.2018 - 09.2021
Assistant Manager
Melrose Family Fashion
02.2015 - 09.2018
High School Graduate -
Dallas Can Academy