Clara Thomas B.
Lanham,MD
Summary
A detailed-oriented and organized self-starter, Customer focused, able to strategize, accomplish multiple tasks, establish rapport with members of diverse groups, skilled at synthesizing and editing information to achieve overall objectives. Putting People’s first Organized and efficient in all administrative duties with 20-year history in office administration and Human Resource services for Health Care organizations. Offering proven to identify opportunities for team improvements and implement corrective plans to yield great results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Human Resource/Business office Manager
Aspenwood Senior Living, A Division of Five Star Senior Living Inc.
08.2019 - Current
- Overall functions and control within the community business office
- Maximizing cash flow through efficient billing and collection processes
- Office support duties for Executive Director
- Maintaining the Human Resources/Payroll and accounting system and hiring new team members through the Talent Acquisition software
- Process onboarding, orientation, benefits and help with enrollment election for new hire
- Manage all open enrollment/benefit processes for team members
- Coordinate all social events, training, and activities for all employee/community wide
- Maintain all human resources policies, procedures, employee hand bood and maintain best practices with the organization
- Handle all employee complaints and grievances to supervisor as needed
- Maintain and updating all employee personal files and documentation
- Accounts payable, accounts receivable, petty cash, resident funds and cash receipts
- Assist with resident move ins and tours
- Ability to work with several applications: Kronos, Workday, Concur, PointClickCare.
Assistant Director/Office Manager
Bartholomew House, - Bethesda, MD, Part of the Victory Housing Inc.
01.2018 - 01.2019
- Ensure proper care of all residents within the facility
- Build and maintain relationships with residents and family members
- Help hire, train, and supervise a high-quality team of employees
- Maintain a working knowledge of all regulations, policies, and procedures, and ensure compliance
- Assist with financial information, including budget preparation
- Ensure that a census of 95% or higher is maintained
- Use leadership skills in overseeing all areas of facility management
- Plan and implement schedules for all staff
- Manage Medication administration reports and notify Pharmacy of changes
- Prepare and execute payroll
- Orientating new employee
- Assisting the Delegated nurse with all clinical matters, like scheduling labs, doctor’s appointment
- Etc
- Preparing Service Plans and weekly notes for all residents.
Office Manager/ Head of Project
Natural Family Wellness/Good Sense Medicine – Dr. Vanessa Allen MD.
01.2016 - 01.2018
- Manage and supervise Medical Assistants
- Assist and organize quality assurance
- Assist with workflow and scheduling appointments
- Supervise reconciliation of labs, referrals, and radiology
- Keep staff up to date on office procedures and implementing new procedures
- Implement and maintain high standard for customer service
- Addressing patient concerns and complains
- Organize social media with regular updates and monitoring various sites
- Assist and implementing strategies for marketing new and old projects
- Managing front desk office and handling all office equipment, copiers & fax
- Providing administrative support for the MD and general office.
Geriatric Nursing Assistant
Ginger Cove, Annapolis, MD
01.2016 - 01.2018
- Provide high-quality elderly care
- Preserve patient dignity and minimize discomfort while carrying out support of daily life activities
- Measure vital signs of patients for accurate readings
- Document care provided, actions and responses of patients and forward reports to appropriate staff and family members.
Certified Medication Technician
Victory Housing, Bethesda, MD
01.2015 - 01.2016
- Interviewed patients to obtain medical information and measured their vital signs
- Prepared and administered medications as directed by physician
- Recorded patients' medical history, vital statistics, or information (e.g., test results) in medical records
- Monitored and maintained pharmaceutical inventories to ensure availability of proper medications.
Executive Assistant/Personal Assistant/Client Service Admin Support
Prima Garnet Ogilvy, Ikeja, Lagos
01.2003 - 01.2015
- Provided administrative support to 20 Client Service Executives
- Prepared, assembled and organized professional presentations and materials using MS Word, Excel and PowerPoint
- Coordinated services for meetings including scheduling, facilities, travel arrangements, materials, and special needs requirements
- Prepared financial, correspondence and other electronic documents for client delivery, meetings and events using MS Word, Excel and PowerPoint
- Utilized internet research to support Client Service Executives
- Accurately sorted and mailed letters and packages
- Handling all travel booking (Hotel & Ticketing) expenses
- Managing all emails for client service department and director
- Exert in time management
- Preparing equipment, document for presentations & hospitality for meetings
- Scheduling meetings for client service director and department.
Education
Office Automation Training Certificate -
The Training Source, Inc.
01.2016
Certified Medication Technician Certificate, Certified Nursing Assistant Certificate -
Nurse One, Inc.
01.2015
Microsoft Office Certificate Program, Microsoft Word, Microsoft Excel, Microsoft PowerPoint -
PRINCE GEORGES COMMUNITY COLLEGE
Diploma in Business Administration -
Federal Polytechnic Offa (Nigeria)
Skills
- Microsoft Office 365: Word, Excel, PowerPoint, Outlook
- Superior customer service
- High quality assurance
- Dedicated
- Effective organizational skills
- Detail-Oriented
- Strong interpersonal skills
- Organizational skills
- Team player abilities
- Interpersonal skills
- Interdisciplinary skills
- Effective communications skills
- Independent thinking skills
- Inventive skills
- Customer service skills
- Team leading skills
Certification
- SHRM, 2023 - Date
- SHRM Certification in View, 2024
- SHRM-CP and SHRM-SCP Certification Preparation, 08/2023 - Date
- SHRM Certification of Achievement, 2023
References
Available upon request.
Timeline
Human Resource/Business office Manager
Aspenwood Senior Living, A Division of Five Star Senior Living Inc.
08.2019 - Current
Assistant Director/Office Manager
Bartholomew House, - Bethesda, MD, Part of the Victory Housing Inc.
01.2018 - 01.2019
Office Manager/ Head of Project
Natural Family Wellness/Good Sense Medicine – Dr. Vanessa Allen MD.
01.2016 - 01.2018
Geriatric Nursing Assistant
Ginger Cove, Annapolis, MD
01.2016 - 01.2018
Certified Medication Technician
Victory Housing, Bethesda, MD
01.2015 - 01.2016
Executive Assistant/Personal Assistant/Client Service Admin Support
Prima Garnet Ogilvy, Ikeja, Lagos
01.2003 - 01.2015
Office Automation Training Certificate -
The Training Source, Inc.
Certified Medication Technician Certificate, Certified Nursing Assistant Certificate -
Nurse One, Inc.
Microsoft Office Certificate Program, Microsoft Word, Microsoft Excel, Microsoft PowerPoint -
PRINCE GEORGES COMMUNITY COLLEGE
Diploma in Business Administration -
Federal Polytechnic Offa (Nigeria)
- SHRM, 2023 - Date
- SHRM Certification in View, 2024
- SHRM-CP and SHRM-SCP Certification Preparation, 08/2023 - Date
- SHRM Certification of Achievement, 2023
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