Summary
Overview
Work History
Education
Skills
Timeline
Generic

CLARA THOMPSON

Dingmans Ferry,PA

Summary

Hardworking quality control inspector offering several years of manufacturing and production experience. Detail-oriented and systematic professional knowledgeable about compliance standards. Adheres strictly to documentation guidelines and reporting requirements.

Overview

23
23
years of professional experience

Work History

Quality Control Inspector

Accurate Forming
Hamburg, P.A.
11.2023 - Current
  • Ensured that all products met customer requirements prior to shipment.
  • Performed first article inspection on incoming raw materials.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Generated reports summarizing inspection results, defect trends, and other statistical data.
  • Identified areas for improvement in existing processes, procedures, and equipment.
  • Participated in internal and external audits to ensure compliance with applicable regulations.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Reviewed customer complaints and identified potential sources of quality issues.
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Evaluated suppliers' performance against established criteria for quality assurance purposes.
  • Developed corrective action plans based on findings from investigations and audits.
  • Provided technical support to other departments regarding quality related topics and initiatives.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Documented nonconformities and recommended techniques for prompt resolution.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Recommended improvement measures to production process to meet quality control standards.
  • Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.

Quality Supervisor

Canpack
Olyphant, PA
11.2022 - 08.2023
  • Trained new technicians on procedures and policies, including safety measures
  • Supervised 9 quality technicians
  • Ensured all quality checks were compliant to company standards
  • Trained technicians on latest product standards
  • Maintained a clean and sanitary work environment
  • Monitored employee performance and attendance
  • Provided support and guidance to team members.
  • Provided technical support to other departments during problem solving initiatives.
  • Created detailed reports summarizing quality assurance findings and provided recommendations for improvement.
  • Performed root cause analysis of non-conforming products and identified corrective actions.
  • Developed standard operating procedures for various aspects of the production process.
  • Documented inspection results, maintained records, and reported on data trends.
  • Established metrics to measure the effectiveness of existing quality control systems.
  • Ensured that all safety regulations were followed in accordance with company policies.
  • Identified potential issues related to manufacturing processes and recommended solutions.
  • Conducted training sessions for employees on quality assurance procedures and methods.
  • Coordinated closely with cross-functional teams to ensure timely delivery of goods.
  • Investigated complaints from customers regarding product defects or malfunctions.
  • Maintained an up-to-date understanding of regulatory changes affecting the industry.

Quality Supervisor

Econopak
Milford, PA
11.2020 - 11.2022
  • Trained new technicians on procedures and policies, including safety measures
  • Supervised 9 quality technicians
  • Ensured all quality checks were compliant to company standards
  • Trained technicians on latest product standards
  • Maintained a clean and sanitary work environment
  • Monitored employee performance and attendance
  • Provided support and guidance to team members.
  • Provided technical support to other departments during problem solving initiatives.
  • Created detailed reports summarizing quality assurance findings and provided recommendations for improvement.
  • Performed root cause analysis of non-conforming products and identified corrective actions.
  • Developed standard operating procedures for various aspects of the production process.
  • Documented inspection results, maintained records, and reported on data trends.
  • Established metrics to measure the effectiveness of existing quality control systems.
  • Ensured that all safety regulations were followed in accordance with company policies.
  • Conducted training sessions for employees on quality assurance procedures and methods.
  • Collaborated with engineering teams to develop new testing methods that improved product performance metrics.

Material Coordinator/Packager

Mallinckrodt Pharmaceuticals
Hobart, NY
10.2018 - 10.2020
  • Transported various materials to and from pharmaceutical production equipment
  • Operated a forklift following all safety guidelines
  • Ensured adequate supplies at each machine
  • Managed inventory
  • Prepared various prescriptions for shipment
  • Prevented any delays in the shipping process.
  • Ensured compliance with safety regulations while handling hazardous materials.
  • Coordinated with suppliers on delivery schedules and pricing agreements.
  • Maintained accurate records of all incoming and outgoing shipments.
  • Verified quantity and quality of received items against supplier invoices.
  • Operated forklifts, pallet jacks, and other material handling equipment safely.
  • Developed strategies for improving efficiency in warehouse operations.
  • Organized the warehouse layout to maximize space utilization.
  • Created labels and barcodes for new products entering the warehouse.
  • Repackaged bulk items into smaller quantities for customer orders.
  • Resolved any discrepancies between purchase orders and actual deliveries promptly.
  • Stored material in designated areas to ensure stock rotation and efficient retrieval.
  • Participated in cross-functional teams to support new product introductions and phase-outs.
  • Developed and implemented inventory control procedures to reduce waste and increase efficiency.

Receiver-Receive Dock

Amazon
Easton, PA
09.2017 - 09.2018
  • Checked in trailers ensuring they met safety standards and were properly locked to dock
  • Kept a record of invoices sent and received
  • Contacted suppliers to resolve any shipping issues.
  • Operated forklift safely to move products around the warehouse.
  • Updated daily logs with received and shipped items information as well as any discrepancies noted.
  • Participated in physical inventories when required by counting parts, supplies, and equipment.
  • Maintained inventory of stock on hand by tracking materials received and distributed.
  • Prepared reports detailing stock movements within the warehouse for management review.
  • Organized goods according to established procedures for efficient retrieval during order fulfillment process.
  • Operated computerized inventory control systems to track product movement throughout facility.
  • Utilized RF scanner to accurately record item locations in the warehouse database system.
  • Ensured that all safety protocols were followed at all times while working in the warehouse environment.
  • Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
  • Assisted in unloading trucks and stocking shelves with received merchandise.
  • Processed returns to vendors and maintained accurate records of all returned items.
  • Adhered strictly to safety regulations while operating machinery or handling hazardous materials.
  • Cleaned and organized work areas, equipment, and storage facilities as needed.
  • Received and verified incoming shipments for accuracy of items, quantities, and condition.
  • Performed regular cycle counts to maintain accuracy of inventory levels.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.

Support Manager

Lowes
Catskills, NY
04.2016 - 10.2017
  • Supervised various departments
  • Provided support to general and assistant manager
  • Recognized as associate of the month
  • Managed all receiving, deliveries, and freight flow
  • Booked all appliance deliveries.
  • Created reports detailing customer service trends and team performance data.
  • Conducted regular meetings with staff members to discuss challenges faced by customers.
  • Facilitated communication between internal departments to ensure efficient problem resolution.
  • Managed daily operations of the customer service department, including staffing schedules and resource allocation.
  • Adhered to organizational policies related to confidentiality of information pertaining to customers.
  • Handled escalated calls from customers requiring additional assistance or specialized knowledge.
  • Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
  • Resolved escalated customer complaints in a timely manner.
  • Trained new employees on company policies and procedures related to customer service.
  • Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
  • Developed strategies for handling difficult situations encountered during interactions with customers.
  • Managed multiple projects simultaneously while maintaining high standards of quality control.
  • Ensured compliance with applicable laws and regulations regarding customer service practices.
  • Maintained accurate records of all customer interactions and transactions.
  • Identified opportunities for process improvements within the department.
  • Assisted in the development of long-term strategies for improving customer service processes.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Resolved complex and escalated support issues.
  • Provided ongoing training to maintain productivity and effectiveness of staff.
  • Monitored staff interactions with customers to provide real-time coaching.

Department Manager

Home Depot
Catskill, NY
09.2001 - 04.2016
  • Lead, developed, and coached department associates
  • Ensured customers received excellent customer service
  • Provided valuable input into operational and merchandising decisions
  • Properly managed inventory for stocking shelves
  • Organized seasonal items.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Participated actively in strategic planning sessions with top executives from different divisions.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Resolved customer complaints and issues promptly and professionally.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Followed safety protocols and company processes and procedures.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Education

Diploma -

Newton High School
Newton, NJ

Skills

  • Time Management
  • Attention to detail
  • Leadership
  • Management
  • Problem Solving
  • Organized
  • Team Building
  • Customer Service
  • Oral and written communication
  • Inspection documentation
  • Issue Escalation
  • Employee Supervision
  • Process Improvement
  • Recordkeeping
  • OSHA Compliance
  • Blueprint Interpretation
  • Compliance Enforcement
  • Product Inspection
  • Materials Testing
  • Non-conformance reporting
  • Equipment Calibration
  • Database Management
  • Safety Protocols
  • Process evaluation
  • Safety Procedures
  • Inspections and reviews
  • Production experience
  • Production methods
  • Reporting and analysis
  • Test equipment operation
  • Mastery of quality processes
  • Sampling protocols
  • Quality Management
  • Color Matching
  • Blueprint understanding
  • Visual Inspection
  • Defect Identification
  • Cross-Functional Collaboration
  • Technical knowledge
  • Quality Control Planning
  • Quality processes
  • Inspection procedures
  • Quality Control
  • Six Sigma principles
  • Forms management
  • Visual inspections
  • Production expertise
  • Training and mentorship
  • Blueprint Reading

Timeline

Quality Control Inspector

Accurate Forming
11.2023 - Current

Quality Supervisor

Canpack
11.2022 - 08.2023

Quality Supervisor

Econopak
11.2020 - 11.2022

Material Coordinator/Packager

Mallinckrodt Pharmaceuticals
10.2018 - 10.2020

Receiver-Receive Dock

Amazon
09.2017 - 09.2018

Support Manager

Lowes
04.2016 - 10.2017

Department Manager

Home Depot
09.2001 - 04.2016

Diploma -

Newton High School

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CLARA THOMPSON