Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Clara Waller

San Antonio,TX

Summary

To obtain an ongoing opportunity to expand my potential and experience in the customer service field. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Transportation Specialist

MVM
Nationwide
05.2021 - Current
  • Assist in child care conducting line of sight while transporting.
  • Escort UC to specified sponsor while conducting confirmation of UC, Sponsors, and documents
  • Planned nutritious meals according to dietary requirements.
  • Attended to the basic needs of the UC's like feeding them when necessary.
  • Monitored UC's activity to prevent injuries and responded promptly to emergencies.
  • Reminded UC's to take medications and monitor the administration of dosage.
  • Effectively communicate with departments, UC(s), and Sponsors during transportation process
  • Reach destination in a timely manner while documenting travel, (TL) Team Lead role in Charter & Commercial trips, (TS) Transportation Specialist role in Charter & Commercial trips,
  • Drive 15-passenger vans commuting up to 14 passengers to and from destinations
  • Tracked vehicle maintenance, inspected vehicles for safety compliance, and maintained accurate records.
  • Ensured all drivers adhered to Department of Transportation regulations and guidelines.
  • Created reports summarizing transportation activities including route optimization initiatives, safety compliance results, and expense tracking information.
  • Reviewed IDs and other paperwork to verify UC's
  • Completed routine and incident-related documentation.

NEMT Driver

Kerico Health Care
San Antonio, TX
03.2023 - 10.2023
  • Evaluate dispatched calls and confirm patients' information. Assist patients in and out of the vehicle to the facility/residence door, Pick up and drop off on a timely manner
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Adhered to company policies and procedures related to safety and security standards.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Documented daily mileage, gas and other data.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Supervisor/Manager

Appliance Services & Affordable Parts LLC
San Antonio, TX
01.2018 - 12.2022
  • Supervise day to day operations in the office, Payroll, Train new hire, Assist in Customer Service, Assist in counter/ phone sales, Assist in inventory
  • Conducted performance reviews of care managers, providing feedback and guidance to enhance job satisfaction and productivity.
  • Provided mentorship and coaching to staff in order to develop their skill sets and increase efficiency.
  • Maintained accurate records relating to employee performance evaluations, disciplinary actions taken.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Developed training programs for new and existing care managers, ensuring they had the necessary knowledge and resources to effectively perform their duties.
  • Managed the recruitment process for manager positions including interviewing candidates, conducting reference checks, and making offers of employment.
  • Held regular meetings with managers to discuss progress against goals set out by management.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Delivery Driver

Tiffs Treats
San Antonio, TX
05.2020 - 07.2022
  • Deliver baked goods effectively and timely to destinations, Assist in baking goods, Assist in opening/ closing store, Assist in packaging goods
  • Performed pre-trip inspections of delivery vehicles according to company guidelines.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Office Manager

South Texas Appliance Repair
San Antonio, TX
01.2011 - 01.2018
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules, and delegated tasks.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Coordinated meetings, conferences, travel arrangements, and department activities.
  • Maintained filing system for records, correspondence, and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail, and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Administered payroll and maintained proper documentation of employee personnel.

Food Service Assistant

Neisd
San Antonio, TX
01.2009 - 12.2011
  • To maintain an accurate count of inventory, Assisted students in arranging a balanced meal
  • , Assisted in serving special needs students,
  • Operated cash register to process cash and checks, and assisted students with transactions.
  • Assisted in the preparation of food items according to recipes and menus.
  • Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
  • Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
  • Organized kitchen equipment for storage or cleaning purposes.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Measured ingredients were necessary for specific food items being prepared.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained professional demeanor during interactions with students and co-workers.

CSR/Sales

Homesmart
San Antonio, TX
10.2010 - 01.2011
  • Sales, Greeting customers, Answering phones, review applications, Inventory
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Processed orders, forms, applications, and requests.
  • Identified potential opportunities to upsell products or services.
  • Adhered to company policies when dealing with customers.
  • Generated quotes, processed payments, and documented customer communications.

Telephone Operator

American Telesource
San Antonio, TX
08.2000 - 05.2008
  • International operator, Translation from South America payphones to residential calling
  • Assisted in explaining payment process of long-distance calls
  • Answered incoming calls in a professional, courteous, and timely manner.
  • Provided customer service to callers by answering questions and providing requested information.
  • Greeted callers warmly and asked how they could be assisted.
  • Processed payments from customers over the phone using secure payment methods.
  • Adhered to all company policies related to telephone etiquette and customer service standards.
  • Provided technical support when needed for troubleshooting problems on the phone.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Completed connections between callers, departments and professionals.

Education

GED -

NEISD
08.2007

Skills

  • Active Listening
  • Adaptability
  • Creativity
  • Critical Thinking
  • Customer Service
  • Decision Making
  • Delivery driver experience
  • 10 key typing
  • Typing
  • Passenger Assistance
  • Processes and Procedures
  • Navigational Systems and GPS
  • Driving and Transportation
  • Punctual and Reliable
  • Time Management
  • Clean Driving Record

Certification

  • AED Certification
  • First Aid Certification
  • CPR Certification

Additional Information

Language:

English

Spanish

Timeline

NEMT Driver

Kerico Health Care
03.2023 - 10.2023

Transportation Specialist

MVM
05.2021 - Current

Delivery Driver

Tiffs Treats
05.2020 - 07.2022

Supervisor/Manager

Appliance Services & Affordable Parts LLC
01.2018 - 12.2022

Office Manager

South Texas Appliance Repair
01.2011 - 01.2018

CSR/Sales

Homesmart
10.2010 - 01.2011

Food Service Assistant

Neisd
01.2009 - 12.2011

Telephone Operator

American Telesource
08.2000 - 05.2008

GED -

NEISD

Similar Profiles

CREATE PROFILE
Clara Waller