Clara Yakou

My role is responsible for reviewing complex products for the prevention and detection of possible fraud. These individuals are responsible for research and analysis of account activity to assess levels of risk and fraud

Identify and investigate fraudulent orders and take appropriate action to close and flag accounts. Identify changing "Card Not Present” fraud and risk trends and implement solutions to mitigate them. Identify customer needs and be proactive when dealing commercial card holders and program administrators’ issues Whitin commercial card umbrella.

Using tools like:

Claims Scoreboard
LexisNexis

Blast

MC Connect (MDES)

Visa Online (VCAS & TLCM)

Business CSI (Employee Misuse)

TYSYS 6040 (U.S and Canada)

TYSYS 2520 (international)

TYSYS 8729 (international)

Job Description

First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients’ requests.

Line of Business Role Description

This position supports Global Commercial Card clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests, while providing exceptional customer service. Requests consist of treasury commercial card products. Works with internal business partners to provide resolution to client inquiries, issues, and/or technical support. While having to keep the ability to navigate through multiple online reference materials for validation of process and procedures when needed.

Using tool such as:

TYSYS 6040 (U.S and Canada)

TCS

Quick Remit (payments to Corp cards)

GBC Banker (Navigator)

Staci (tracker)

ICON (My service Request’s)

• Drafting documents for employee and management distribution

• Consolidating reports and information from many departments for Site Director review

• Organizing internal and external meetings including team events, making all necessary arrangements including sending invitations, identifying delegates as needed, booking rooms, ensuring needed equipment is in place and operational, and arranging catering.

• Managing Site Director's schedule

• Coordinating department special events

• Making travel arrangements including air, hotel and transfers.

• Ordering office supplies

• Accurately tracks expenses for CEO/COO and others by managing receipts and submitting expense reports to accounting

• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies

• Takes notes and distributes meeting minutes, agendas, and meeting packages

• Assisting with booking and payment of travel for department personnel

Human Resource

•Issuing and distributing paychecks and managing direct deposits

• Understanding and educating employees on benefits withholding and payroll deductions • Redirecting employees to the proper channels for garnishments and proof of employment • Verifying paid leave, vacation and sick time reporting

• Reviewing timecards and verifying employee and direct supervisor approvals

• Experience managing multi-state payroll for 700+ employees

• Support Monthly, Quarterly and Year-end tax reporting, including but not limited to, data entry, research and reprint W-2s for employees

• Provide vacation quota information to Employees and make adjustments

• Complete changes to employee's records for Direct Deposit and tax changes

• Review and audit clock in/out reports to detect payroll discrepancies.

• Runs audits, creates uploads, resolves issues, and recommends process changes to help streamline and improve efficiency.

• Responsible for accurate and timely monthly reporting to external agencies and internal support departments.

• Assists with confidential matters relating to teammate and manager inquiries.

• Performs other duties as assigned by the Senior Manager, Payroll.

• Works for a prescription benefits (PBM) which acts as the third party administrator of prescription drugs to patients.

• Order creation which involves creating accounts for new customers, includes entering personal information, classifying their medication allergies, inputting diagnosis codes for their medical conditions, and verifying their payment preferences.

• Data entry involves inputting all of the pertinent information from a prescription including, but not limited to, drug name, instruction (sig) and dispense as written codes, and prescriber information.

• Prescription fax queue which handles inbound and outbound faxes from the physician's office, in regards to approvals/denials on refills, medication changes as well as missing information or errors on prescriptions.