Clara Young
Colorado Springs,CO
Summary
To seek and maintain a part-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With 8 years of Customer Service and 23 yrs of Medical Terminology experience in orthopedic, gastroenterology, and primary care fields, can help patients or clients with any issues.
Overview
32
32
years of professional experience
Work History
Patient Service Representative
Associates In Gastroenterology
09.2015 - 06.2022
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used [Software] to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Provided excellent customer service to patients and medical staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
Call Center Representative
Firstsource
05.2014 - 09.2015
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained up-to-date knowledge of product and service changes.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Medical Transcriptionist
Kansas Orthopedic Center
06.1990 - 09.2013
- Maintained security and privacy of records to protect patients and providers.
- Applied medical terminology related to provider-specific treatments and techniques.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Maintained 98% accuracy rate for spelling and content.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Translated medical jargon into correct terminology.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Attended training associated with role to improve skills and boost speed.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Reviewed documentation for compliance with requirements and accuracy of information.
Education
No Degree - Computer Science
Wichita State University
Wichita, KSNo Degree - Medical Transcription
Wichita Business College
Wichita, KS05.1974
High School Diploma -
Heights High School
Wichita, KS05.1972
Skills
- Medical Transcription
- Directing Callers
- Recording Histories
- Punctual and Hardworking
- 50 WPM Typing Speed
- Customer Service
- Call Transfers
- Patient Registration
- Patient Medical Histories
- Appointment Scheduling
- Clinical Messaging
- Appointment Confirmation
Timeline
Patient Service Representative
Associates In Gastroenterology
09.2015 - 06.2022
Call Center Representative
Firstsource
05.2014 - 09.2015
Medical Transcriptionist
Kansas Orthopedic Center
06.1990 - 09.2013
No Degree - Computer Science
Wichita State University
No Degree - Medical Transcription
Wichita Business College
High School Diploma -
Heights High School
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