Summary
Overview
Work History
Education
Skills
Timeline
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Clara Zepeda

Lynwood,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Cashier/Customer Service

Hudson LAX-Inglewood, CA
09.2023 - 04.2025


  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders and process payments
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Cashier/Sales Associate

Ria Financial-Wilmington, CA
10.2018 - 09.2022


  • Greeted customers entering store and responded promptly to customer needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Alcohol And Beverage Certificate

Fusion Certus
05.2025

Food Handlers Certificate

Fusion Certus
05.2025

CNA

Hellen School For CNA
Long Beach, CA
09.2022

High school diploma -

Conservation Corps of Long Beach
Long Beach, CA
07.2022

Skills

  • Data entry
  • Multitasking and organization
  • Refund handling
  • POS system operations
  • Cash management
  • Written and verbal communication
  • Customer relations
  • Reliability and punctuality
  • Patience and empathy
  • Work ethic and integrity
  • Customer assistance
  • Time management skills

Timeline

Cashier/Customer Service

Hudson LAX-Inglewood, CA
09.2023 - 04.2025

Cashier/Sales Associate

Ria Financial-Wilmington, CA
10.2018 - 09.2022

Alcohol And Beverage Certificate

Fusion Certus

Food Handlers Certificate

Fusion Certus

CNA

Hellen School For CNA

High school diploma -

Conservation Corps of Long Beach

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Clara Zepeda