Clara E Castillo
Bronx,NY
Summary
Versatile and dynamic professional with a proven track record of exceptional service at Uber & Lyft, adept at maintaining high-quality customer relationships and fluent in Spanish. Skilled in Microsoft Office and experienced in fostering positive environments, whether behind the wheel or in educational settings. Excels in multitasking and under pressure, consistently achieving goals through collaborative and individual efforts.
Overview
8
8
years of professional experience
Work History
Taxi Driver
Uber & Lyft
BRONX, NY
08.2019 - Current
- Maintain a professional attitude when interacting with customers
- Cultivate customer loyalty through exceptional communication and service
- Build and maintain relationships with repeat clients by ensuring consistent, high-quality service
- Responded promptly to customer inquiries regarding transportation options and estimated travel time.
- Stayed informed of changing roads, detours, new addresses, traffic patterns, and local events that could impact customer travel plans.
- Worked with cross-functional teams to achieve goals.
Receptionist
Yes Dental
New York, NY
01.2019 - 07.2019
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Developed and maintained a filing system for essential documents, improving office organization.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming, and directing them to appropriate personnel.
- Scheduled and confirmed appointments and meetings for the management team.
- Answered, screened, and forwarded incoming calls while managing multi-line telephone systems.
Assistant Teacher (After School Program)
PS 006 – Bronx, NY
BRONX, NY
11.2016 - 02.2017
- Remained calm and patient in student interactions to support individual growth and development.
- Assembled instructional materials for children's projects and playtime.
- Introduced and encouraged debate-style classroom settings to increase student active participation and critical thinking.
- Led students through safety procedures for active shooter and fire drills.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Encouraged positive behavior with rewards and incentives.
- Collaborated with other staff members to develop strategies for improving student performance.
Education
Bachelor of Arts - Social Work
Lehman College
Bronx, NY08-2024
Associate of Science - Psychology
Bronx Community College
Bronx, NY06-2018
Skills
- Work well under pressure and do repetitive tasks
- Experienced with Microsoft Word, PowerPoint, and Excel programs
- Fluent in Spanish
- Ability to multitask
Timeline
Taxi Driver
Uber & Lyft
08.2019 - Current
Receptionist
Yes Dental
01.2019 - 07.2019
Assistant Teacher (After School Program)
PS 006 – Bronx, NY
11.2016 - 02.2017
Bachelor of Arts - Social Work
Lehman College
Associate of Science - Psychology
Bronx Community College
Similar Profiles
Daniel Zavarce-MabreyDaniel Zavarce-Mabrey
Independent Transportation Professional at Uber & LyftIndependent Transportation Professional at Uber & Lyft
Santher LorameSanther Lorame
Rideshare Driver at Uber & LyftRideshare Driver at Uber & Lyft
Christopher RowlandChristopher Rowland
Independent Driver at Uber & LyftIndependent Driver at Uber & Lyft
NILUFAR ARAMANILUFAR ARAMA
Driver at UBER & LYFTDriver at UBER & LYFT
Casey "Kat" WebsterCasey "Kat" Webster
Sales Associate at Dollar TreeSales Associate at Dollar Tree