Claraissa Watson
Benicia,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
ASC - Associate Safety Commitee
AMZL Logistics - DS Variable DFO9
American Canyon, CA
06.2025 - Current
- I am self-motivated, with a strong sense of personal responsibility to the company and my fellow associates to ensure we have a safe working environment.
- I worked effectively in fast-paced environments and perform extremely well when under pressure to meet deadlines and quotas.
- I am skilled at working independently and collaboratively in a team environment and I foster the term,"team work makes the dream work".
- I have the proven ability to quickly absorb new information and adapt to evolving business needs..
ASC - Associate Safety Committee
Sort Center Field - VAR SMF5
Vacaville, CA
02.2025 - 06.2025
- As an ASC Associate, I demonstrated respect, friendliness, and willingness to help wherever needed. As liaison between workers, management, and safety, I was able to get issues addressed properly and in a timely manner.
- I always assisted with day-to-day operations when needed, and I worked efficiently and productively with all team members.
- I assisted also as a PXT Associate at this location prior to becoming and ASC Associate. As a PXT Associate, I assisted HR in coming up with employee engagement activities, installments, and site decorating.
- Performed APOLLO and Austin safety audits.
Retail Store Associate
CXO Field - VAR Wholefoods
Sonoma, CA
10.2024 - 02.2025
- I resolved complex return issues by assessing product condition and applying Amazon's return policies to ensure accurate outcomes and customer satisfaction.
- Handled escalated return cases with sound judgment in a fast-paced, high-volume environment with accuracy and extraordinary customer service.
- Use Eagle Eye application to troubleshoot package issues.
RTS Learning Ambassador
AMZL Logistics - DS Variable DFO9
American Canyon, CA
09.2021 - 05.2022
- Facilitated effective onboarding for new team members, enhancing their understanding of operational processes.
- Coordinated with cross-functional teams to streamline communication and enhance workflow efficiency.
- Monitored performance metrics, providing feedback to ensure adherence to company standards and practices.
- Performed vehicle safety checks for all DSP partners, and provided feedback to OM's, PM's, and DSP facilitators to ensure adherence to DOT guidelines.
- Performed APOLLO audits, used Eagle Eye program to troubleshoot package issues, assisted OM with completing reports.
FQA - Field Quality Assurance
AMZL - LastMileDelivery - Fixed DSF6
Richmond, CA
10.2019 - 05.2020
- I conducted field address validations during peak operational periods, including the onset of the COVID-19 pandemic.
- I coordinated directly with residential and commercial customers to confirm accessibility and resolve delivery barriers.
- I reduced undeliverable stops and missed delivery complaints through proactive customer outreach.
- I communicated real-time road conditions and vehicle accessibility updates to management.
- I verified property access codes and documented site-specific entry requirements for delivery areas.
- I maintained detailed driver notes on site conditions, including pet presence and safety considerations.
MCO - Learning Ambassador
AMZL Logistics - DS Variable (DSF6)
Richmond, CA
03.2019 - 10.2019
- As a Learning Ambassador & Day 1 Trainer, I onboarded and trained new hires over their first 3-day period on SOW's, IIPP's, proper stow, pick, and stage procedures.
- I assigned associates to roles such as sorter, picker, stower, top diverter (atop Big Iron), dock inductor, and dock small sorter (jiffies/envelopes).
- I received Dock TDR & Yard Marshall training along with Water Spider training.
- I performed tasks such as Quality Control: sweeping lanes to catch dwelling packages and stowed them. Runner: sweeping warehouse after stowing to catch all dwelling packages.
Education
Associate of Science - Business Administration And Management
Diablo Valley College
Pleasant Hill, CA04-2027
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Critical thinking
- Calm under pressure
- Problem resolution
- Problem-solving
Timeline
ASC - Associate Safety Commitee
AMZL Logistics - DS Variable DFO9
06.2025 - Current
ASC - Associate Safety Committee
Sort Center Field - VAR SMF5
02.2025 - 06.2025
Retail Store Associate
CXO Field - VAR Wholefoods
10.2024 - 02.2025
RTS Learning Ambassador
AMZL Logistics - DS Variable DFO9
09.2021 - 05.2022
FQA - Field Quality Assurance
AMZL - LastMileDelivery - Fixed DSF6
10.2019 - 05.2020
MCO - Learning Ambassador
AMZL Logistics - DS Variable (DSF6)
03.2019 - 10.2019
Associate of Science - Business Administration And Management
Diablo Valley College