Clara LeeAnn May

Clinical Office Supervisor

CHI Saint Joseph Healthcare

06.2008 - 11.2022

Leadership
Interviews staff and makes recommendations for hire
Makes staffing assignments based on coverage needs
Provides informal coaching and counseling
Assures new staff receive appropriate orientation, training and feedback
Assists with completion of 30, 60 and 90 day checkoff as well as annual performance review
Recommends corrective action
Act as communication resource in conjunction with other managers
Communicates policy, procedure and workflow information
Manages communication boards, required postings and signage
Identifies staff for recognition through various programs and venues
Assist team in connecting to training, development and wellness resources
Serves as liaison to Spirit Team or designates a staff member to do so
Monitors provider schedules to assure access goals are met
Assure that competencies are checked off for clinical and administrative staff and that those needing additional training are connected to appropriate resources
Edits for timekeeping in KRONOS
Operational Support Oversees staff and leads by example to ensure patients and visitors are greeted in a prompt, courteous and helpful manner
Monitors the flow of patients within the office and ensures that staff and patients are aware of delays
Works with the Practice Manager in developing and implementing goals and objectives
Oversees office operations and ensures functions are being completed
Assists in the development and supervision of staff
Oversee receipt and tracking of supplies
Assists with invoice coding and approval
Monitor exam room and office cleanliness and escalate if needed
Serves as office point of contact for IT support
Billing Oversight
Assists in overseeing the billing practices within the office including time of service collections and verification of benefits
Ensures that key functions are completed timely and accurately, and priorities are completed daily, including accurate data entry of demographic information, charge and payment posting, and end of day procedures
Keeps abreast of reimbursement procedures and insurance requirements and regulations and communicates necessary information to staff
Runs billing reports including appointment reconciliation reports and monitors visit data
Assist with monthly report preparations with new patient volumes, expense variances, OT explanations, and revenue
Ensures that collected monies are stored safely according to practice protocol
Oversees completion of demo Queue, PIR Queue
Oversees daily cash reconciliation and preparation of deposits
Workflow
Serves as a liaison between the Practice Manager, the providers, and the staff
Coordinates activities between clinical and clerical team to promote teamwork and facilitate intraoffice communication and problem solving
Assists Practice Manager with addressing facility issues through coordination of property work orders and repairs as needed
Follow appropriate protocol for engaging vendors and services, seeks required approvals prior to engaging services, and provides timely coding and follow up of invoice processing
Monitor task lists and escalate if needed
Review FMH task and patient reminder calls to assure effective handling
Monitor scanning to assure timely and correct record maintenance
Run encounter tracking report weekly and share with providers
Coordinate initiatives related to quality, compliance and patient satisfaction
Organizational Requirements
Demonstrates Core Values Guest Relations/Guest Service Standards
Demonstrates Core Values Based on Behavioral Standards
Complies with safety and emergency procedures
Complies with Hospital/Department/Unit policies
Documents activities consistent with Hospital/Department/Unit Guidelines
Performs critical/frequent procedures or services
Provides care/services based on identified needs
Uses required equipment for providing care/services
Consults with system/department resources
Demonstrates professional responsibility as per job classification
Other duties as assigned by Leadership and administration.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Updated reports, managed accounts, and generated reports for company database.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Standardized office structures and processes to promote collaboration and increased performance.
Prepared agendas and took notes at meetings to archive proceedings.
Created, prepared, and delivered reports to various departments.
Delivered performance reviews, recommending additional training or advancements.
Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Coached new hires on company processes while managing employees to achieve maximum production.
Created, maintained and updated filing systems for paper and electronic documents.
Coordinated special projects and managed schedules.
Reported to senior management on organizational performance and progress toward goals.
Managed office operations while scheduling appointments for department managers.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Evaluated employee records and productivity and submitted evaluation reports.

Summary

Overview

Work History

Account Lead

Clinical Office Supervisor

Education

BA of Science - Business Management

Skills

Certification

Timeline

Account Lead

Clinical Office Supervisor

BA of Science - Business Management

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