Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarann Kirkland

Smiths Station

Summary

I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I put 100% in any task or job I am performing. I am very outgoing and very interested in learning new skills to further better myself and my career while challenging myself in new environments and new areas of expertise. I strive to be efficient in everything I do. I am a quick learner and try to handle any challenging task that comes my way.

Overview

15
15
years of professional experience

Work History

Office Manager

ProHvac Heating and Cooling
03.2025 - 09.2025
  • As office manager I did accounts receivables and payables. I ran the Housecall Pro where we were enter and dispatch calls. I received payments and applied them to the job that corresponded with the payments. I would also make collection calls. I handled the incoming calls. I am a huge advocate for customer service. I was responsible paying bills and receiving invoices. I handled the payroll as well. I would receive time cards and commissions and make the correct calculations and run payroll weekly. I was also in charge in setting up supplemental and health insurance. The deductions were calculated into payroll and applied to the correct employee. I would make bank runs as well. I also did the office supply orders.
  • Streamlined office operations by implementing efficient scheduling and workflow management systems.
  • Developed training materials and conducted onboarding for new administrative staff, enhancing team performance.
  • Managed vendor relationships, ensuring timely procurement of office supplies and equipment maintenance services.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Administrative Assistant

McBride and Maxey
09.2024 - 03.2025
  • My title as administrative assistant, I assisted with many roles. I answered the phones and handled them accordingly. I assisted other employees by typing and sending out quotes. I would use the software Foxit to send out quotes to receive signatures for approvals. I handled payments from customers, either they were cash, check or card payments. I would apply those payments in the excel spreadsheet and update balance. If needed, I would also run the payments to the bank for a deposit. I would also run other errands. I would deliver plats to different counties for signatures. When an application was ready to be send off for perc test, I would make the necessary copies and have those sent off. I would invoice customers of their invoices. If there were any invoices to be collected, I made those calls to try and collect.
  • Developed and maintained filing systems, enhancing document retrieval efficiency.
  • Implemented process improvements that streamlined administrative tasks and reduced turnaround times.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Accounts Payable

Overhead Door Company
06.2021 - 08.2024
  • With my title as accounts payable, I have many roles in this position. I bill out completed service and install jobs. This is done on a software program. I also collect payments for past due and current service jobs. I can handle multiple phone lines. I am a huge advocate for customer service. I deal with customers on a daily basis on the phone and in person. I help with selling products. I also schedule residential and commercial jobs for service. I enter the calls and put them on the dispatch board. I also dispatch calls to 5-10 technicians. I dispatch 12-15 calls a day. I am also on call once a month. This includes taking and dispatching calls after hours.
  • Strengthened internal controls by adhering to company policies and procedures regarding accounts payable processes.
  • Managed accounts payable and receivable functions, optimizing cash flow through efficient processing of transactions.
  • Expedited payment processing by maintaining relationships with clients'' accounts payable departments and providing necessary documentation upon request.
  • Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.

Administrative Assistant

Woodcraft by MacDonald
04.2014 - 06.2021
  • As an administrative assistant, I answered phone calls and dispatch messages. I did all the ordering when it came to ordering materials and products. I used QuickBooks daily for invoices, payments, accept and process cash, checks, and credit cards. I also handled the collections for past due accounts. I also reconciled credit cards. I compile time cards to process payroll. I assisted with payroll. I was the administrative assistant for our sister company, Coachcraft by MacDonald. For both companies, I was the go-to person when problems needed to be fixed.
  • Monitored inventory levels of office supplies, ensuring timely procurement to support daily operations.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Cashier

Piggly Wiggly
06.2010 - 04.2014
  • As a cashier I dealt with cash, credit/debit cards, and checks. It was very important to ensure that I was able to detect counterfeit currency and fraudulent checks. I made sure my cash handling was up to par, and I was able to balance at the end of each shift. I guaranteed a positive customer service experience and resolved customer complaints by ensuring that customers were able to be taken care of in a timely manner. I also worked in the deli department preparing food and providing a high-quality customer service experience.

Education

High School Diploma -

Hallie Turner Private School
Columbus, Georgia
12.2013

Skills

  • Quick books
  • Payroll processing
  • Collections
  • Software Program
  • Dispatching
  • Great people person
  • Accounts Payable
  • Accounts Receivable
  • Customer service
  • Office administration
  • Scheduling and calendar management

Timeline

Office Manager

ProHvac Heating and Cooling
03.2025 - 09.2025

Administrative Assistant

McBride and Maxey
09.2024 - 03.2025

Accounts Payable

Overhead Door Company
06.2021 - 08.2024

Administrative Assistant

Woodcraft by MacDonald
04.2014 - 06.2021

Cashier

Piggly Wiggly
06.2010 - 04.2014

High School Diploma -

Hallie Turner Private School

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