Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clara T. Sierra

Clara T. Sierra

New Bedford,MA

Summary

Accomplished Store Manager at Price Rite Marketplace, adept in elevating customer satisfaction and sales through innovative merchandising and exceptional team leadership. Expert in customer service and problem-solving, I've mentored staff to foster a results-driven environment, significantly enhancing store operations and customer relations. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

10
10
years of professional experience

Work History

Store Manager

Price Rite Marketplace
06.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant Manager

Price Rite Marketplace
11.2014 - 07.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

High School Diploma -

Colegio Heisenberg High School
Tolima Honda Colombia

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Price Rite Marketplace
06.2017 - Current

Assistant Manager

Price Rite Marketplace
11.2014 - 07.2017

High School Diploma -

Colegio Heisenberg High School
Clara T. Sierra