Summary
Overview
Work History
Skills
Timeline
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Clara "Virginia" Turner

Property Manager
Umatilla,FL

Summary

Property Manager with extensive experience at Hallmark Management, specializing in tenant relations and lease compliance. Demonstrated ability to conduct thorough property inspections and manage payment collections, resulting in enhanced tenant satisfaction. Proven leadership and organizational skills contribute to increased occupancy rates and streamlined operations.

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.

Overview

19
19
years of professional experience

Work History

Property Manager / Lead Traveling Manager

Hallmark Management
Umatilla, FL
06.2016 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Temp Regional Manager

Hallmark Management
Arcadia, FL
08.2024 - 03.2025
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

Community Manager

Leesburg Lakeshore MHP
Leesburg, Florida
05.2010 - 09.2014
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Organized annual community events, creating memorable experiences and strengthening bonds among members.
  • Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Property Manager LIHTC

Royal America Properties
Wildwood, FL
01.2006 - 07.2009
  • Resolved tenant complaints promptly, coordinating repair services as needed.
  • Ensured positive landlord-tenant relationships through effective communication and dispute resolution.
  • Conducted final move-out inspections to assess necessary repairs accurately.
  • Performed regular property inspections, identifying and addressing safety hazards proactively.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service
  • Strong Organizational Skills
  • Leadership Skills
  • Microsoft Office

  • Yardi Classic
  • Yardi Voyager & Elevate
  • Rent collection
  • Lease renewals
  • Maintenance scheduling
  • Eviction procedures

Timeline

Temp Regional Manager

Hallmark Management
08.2024 - 03.2025

Property Manager / Lead Traveling Manager

Hallmark Management
06.2016 - Current

Community Manager

Leesburg Lakeshore MHP
05.2010 - 09.2014

Property Manager LIHTC

Royal America Properties
01.2006 - 07.2009
Clara "Virginia" TurnerProperty Manager