Clarcinda Hawkins
Bossier City,LA
Summary
Experienced with overseeing daily postal operations, ensuring timely and accurate mail distribution. Utilizes leadership and organizational skills to maintain high service standards and improve efficiency. Track record of enhancing customer satisfaction and streamlining processes for better performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Post Master
United States Post Office
09.2015 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
TELLER/NEW ACCTOUNTS
OUACHITA VALLEY FCU
09.2012 - 09.2015
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Processed customer transactions promptly, minimizing wait times.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
PERSONAL BANKER
Chase Bank
07.2010 - 09.2012
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Retail Consultant
SPRINT
08.2008 - 07.2010
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
- Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
CUSTOMER SERVICE AGENT
ACCENT MARKETING/BOOST MOBILE
10.2007 - 07.2008
- DELIVERING EXCELLENT CUSTOMER SERVICE FOR BOOST MOBILE. MAINTAIN CALL PERFORMANCE AND QUALITY GOALS. ADHERE TO ACCENT POLICIES AND PROCEDURES. POSITIVE ATTITUDE AND SUPPORT ACCENT'S COMMITMENT TO EXCELLENCE. PERFORM OTHER DUTIES ALSO SUCH AS FLOOR SUPERVISOR.
CLIENT SUPPORT
CENTURYTEL
08.2007 - 11.2007
- DELIVERING EXCELLENT CUSTOMER SERVICE IN AN INBOUND CALL CENTER FOR INTERNET CUSTOMERS. PROVIDING TECHNICAL SUPPORT FOR THE INTERNET. PROVIDING SUPPORT TO TECH ON SITE. ADHERE TO CENTURYTEL POLICIES AND PROCEDURE.
CSR
SPHERION TEMPORARY AGENCY
05.2006 - 07.2006
- DELIVERING EXCELLENT CUSTOMER SERVICE IN INBOUND CALL CENTER WHILE MAINTAINING CALL PERFORMANCE AND QUALITY GOALS. PROVIDING ASSISTANCE TO CUSTOMERS FOR UTILITIES SUCH AS TURN-ON AND TURN -OFFS.
CUSTOMER CARE PROFESSIONAL
CHASE
04.2005 - 02.2006
- DELIVERING EXCELLENT CUSTOMER SERVICE IN AN INBOUND CALL CENTER WHILE MAINTAINING PERFORMANCE CALLS AND QUALITY GOALS. INBOUND CUSTOMER SERVICE FOR MORTGAGE CUSTOMERS. PROVIDING INFORMATION ABOUT MORTGAGE ACCOUNTS ALONG WITH TAKING PAYMENTS AND OTHER DUTIES AS ASSIGNED. ALSO RESPONSIBLE FOR CROSS SELLING AND RETENTION. ADHERE TO CHASE POLICIES AND PROCEDURES.
SALES ASSOCIATE
DILLARD'S
05.2003 - 04.2005
- PROVIDING GREAT CUSTOMER SERVICE TO CUSTOMERS IN THE LINGERIE DEPARTMENT. RESPONSIBLE FOR SALES WHILE MAINTAINING SALES QUOTA. RESPONSIBLE FOR ATTENDING YEARLY TRAINING SEMINARS FOR PRODUCTS AND CROSS SELLING. RESPONSIBLE FOR HANDLING CASH AND OTHER FORMS OF PAYMENT TRANSACTIONS. ALSO RESPONSIBLE FOR MERCHANDISING AND MARKDOWNS. ORGANIZED CLIENT BOOK.
Education
No Degree - Computer Information Systems
Devry Online University
06.2011
No Degree - Computer Information Systems
University of Louisiana At Monroe
Monroe, LAHigh School Diploma -
Carroll High School
Monroe, LA05.1996
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Customer-oriented
- Records management
- Professional demeanor
- Mail sorting
- Delivery coordination
- Stock control
- Incoming mail procedures
- Teamwork and collaboration
Accomplishments
- Supervised team of 85 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Increased employee availability through effectively helping with attendance coordination.
Certification
- Certification Title
- Issuing Organization
- Completion Date
Languages
English
Native or Bilingual
Timeline
Post Master
United States Post Office
09.2015 - Current
TELLER/NEW ACCTOUNTS
OUACHITA VALLEY FCU
09.2012 - 09.2015
PERSONAL BANKER
Chase Bank
07.2010 - 09.2012
Retail Consultant
SPRINT
08.2008 - 07.2010
CUSTOMER SERVICE AGENT
ACCENT MARKETING/BOOST MOBILE
10.2007 - 07.2008
CLIENT SUPPORT
CENTURYTEL
08.2007 - 11.2007
CSR
SPHERION TEMPORARY AGENCY
05.2006 - 07.2006
CUSTOMER CARE PROFESSIONAL
CHASE
04.2005 - 02.2006
SALES ASSOCIATE
DILLARD'S
05.2003 - 04.2005
No Degree - Computer Information Systems
Devry Online University
No Degree - Computer Information Systems
University of Louisiana At Monroe
High School Diploma -
Carroll High School
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