Clare Crowell
Knoxville,TENNESSEE
Summary
Dynamic Server Support Specialist with a proven track record at Outback Steakhouse, excelling in exceptional customer service and effective communication. Skilled in diagnosing network issues and training staff, I consistently enhanced dining experiences and increased referrals through attentive service and strong organizational abilities. Committed to maintaining a positive atmosphere and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server Support Specialist
Outback Steakhouse
07.2024 - 03.2025
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Diagnosed and executed resolution for network and server issues.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess/Busser
Cheddar's Scratch Kitchen
06.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma -
Knoxville Catholic High School
Knoxville, TN05-2023
Skills
- Exceptional customer service
- Order delivery practices
- Calm demeanor
- Supply restocking
- Menu memorization
- Server training
- Upselling techniques
- Food running
- Professional appearance
- Multitasking and organization
- Table bussing
Timeline
Server Support Specialist
Outback Steakhouse
07.2024 - 03.2025
Hostess/Busser
Cheddar's Scratch Kitchen
06.2022 - 05.2023
High School Diploma -
Knoxville Catholic High School
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