CLARE MICHAL
Orange County,CA
Summary
Dedicated Executive Assistant with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Office of Assessor/Recorder/County Clerk
2023.08 - Current
- Manage calendars of an Elected Official and the executive team. Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Coordinated and booked airfare, hotel, and ground transportation, and prepared itineraries to facilitate successful trips. Arranged on average two domestic trips a month.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with customers and partners alike. Processed 75-100 thank you cards to internal and external stakeholders a month.
- Monitor and respond to emails, phone calls, and other inquiries. Managed approximately 30 calls and emails a day.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Managed an administrative staff of three, two administrative secretaries, and one receptionist.
- Launched and Implemented workflows for the Customer Relationship Manager, Indigov, on the Zendesk User Interface.
- Coordinate and plan events, such as staff meetings, conferences, employee recognition events, and agency-wide training. This includes a 450-person all-day offsite training and a Valentine's Day event where 80 couples were married in civil ceremonies.
- Provide administrative support to other departments within the organization, as needed.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Supported human resources initiatives by coordinating interviews and assisting with recruiting and selecting a new Chief Deputy Assessor.
- Seamlessly interacted with colleagues to plan and complete special projects.
Senior Account Executive
Campaign Solutions
2020.06 - 2023.08
- Writing effective fundraising copy, designing engaging HTML and UX/UI, and using targeting and email send platforms to request contributions and engagement from the client's email files. On average 5 clients per election cycle.
- Monitoring and managing client social media platforms, campaign websites, and donation platforms.
- Collaborating with internal and external teams to develop creative concepts for online advertising, social media campaigns, and texting campaigns
- Using key metrics, reporting techniques, and analytics tools to communicate recent results and opportunities for improved engagement with our client.
- Utilized CRM tools effectively to manage client information and track account progress, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
Client Relations Coordinator
Link2USA (formerly Link2Geek)
2019.11 - 2020.03
- Client manager for two clients on recruitment processes outsourcing contracts.
- In charge of heavy scheduling of all candidate interviews with hiring managers and C-level executives.
- Scheduled 15-20 interviews each week.
- Coordinated incoming job requisitions and applications.
- Generated weekly reports for client management teams and was responsible for handling heavy amounts of data entry into client databases, applicant tracking systems, and client management systems.
- Enhanced client satisfaction by promptly addressing concerns and providing effective solutions for various issues.
- Collaborated with recruitment teams to develop targeted strategies that resulted in increased client acquisition rates.
- Participated in regular team meetings to discuss ongoing projects, share best practices, and strategize ways to enhance overall performance results consistently.
- Increased client retention by delivering exceptional customer service and understanding individual needs to recommend tailored solutions.
Staffing Manager
Robert Half Office Team
2019.05 - 2019.09
- Recruited and hired employees for Administrative and Office Support positions
- Sourced and placed skilled professionals for temporary assignments and temporary-to-full-time opportunities
- Managed ongoing assignments to deliver outstanding customer service to both clients and candidates
- Provided ongoing communication and career guidance to candidates.
- Evaluated employee performance through regular assessments, providing constructive feedback for continuous improvement opportunities.
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
Account Executive
Passantino Andersen Communications
2018.11 - 2019.04
- Wrote press releases, news stories, and monitored media coverage for clients
- Responded to on-campus crisis by handling media and parent relations
- Developed copy and graphic content for Facebook, Twitter, and Instagram
- Strengthened customer relationships with a proactive and collaborative approach to managing needs.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Digital Media Associate
California State Assembly
2017.06 - 2018.07
- Managed paid advertising campaigns on Google AdWords, Facebook, and Instagram for increased reach.
- Coordinated community partnerships that expanded audience reach, generated buzz around products or services offered.
- Developed training materials and led internal workshops aimed at helping colleagues better understand how best to leverage digital media tools for optimal results moving forward.
- Implemented A/B testing methodologies on campaign elements to maximize results from advertisements effectively.
- Developed targeted digital marketing campaigns for improved constituent engagement.
- Assessed paid media analytics against KPIs using Google Analytics, internal reporting and agency reporting and presented findings to key stakeholders.
Outreach Coordinator
California State Board of Equalization
2015.06 - 2017.07
- Developed partnerships with relevant stakeholders, strengthening the board's presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure the continued success of initiatives.
- Organized and led community workshops to enhance public awareness of tax law and sales and use tax best practices.
- Planed and executed two women's small business conferences with over 2,000 attendees, 30 vendors, 15 speakers, and a staff of 75.
- Directed casework for the Fourth District, which involved problem-solving for California taxpayers. Cataloged data into casework management systems for analysis, ensuring accurate and up-to-date information for each case.
Education
BBA - Business Administration
Point Loma Nazarene University
San Diego04.2024
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Advanced Excel Functions
- Google Docs experience
- Zendesk experience
- Event Planning
- Social Media Management
- Canva Expert
Personal Information
Title: Executive Assistant - Project Manager - Event Planner - Border Collie Evangelist
Volunteer Experience
- New Member Co-Chair, Junior League of San Diego, 07/2024, 07/2025, How can this experience make you a better candidate for the job you're applying to?
- Vice President of Membership, Junior League of Orange County, CA, 07/2022, 07/2023, How can this experience make you a better candidate for the job you're applying to?
Leadership History
Junior League of San Diego, CA - New Member Training Co-Chair
Current
Junior League of Orange County, CA - Vice President of Membership
Timeline
Executive Assistant
Office of Assessor/Recorder/County Clerk
2023.08 - Current
Senior Account Executive
Campaign Solutions
2020.06 - 2023.08
Client Relations Coordinator
Link2USA (formerly Link2Geek)
2019.11 - 2020.03
Staffing Manager
Robert Half Office Team
2019.05 - 2019.09
Account Executive
Passantino Andersen Communications
2018.11 - 2019.04
Digital Media Associate
California State Assembly
2017.06 - 2018.07
Outreach Coordinator
California State Board of Equalization
2015.06 - 2017.07
BBA - Business Administration
Point Loma Nazarene University
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