Clare N

• Implemented innovative strategies for monitoring and mitigating potential risks within the loan portfolio, improving NPLs by 15%
• Provided expert advice on complex credit transactions for senior management, facilitating informed decision making.
• Conducted regular stress tests to assess potential vulnerabilities within the loan portfolio..
• Increased efficiency in the underwriting process by designing automated tools for data collection and analysis.
• Managed a team of 16 analysts, providing guidance and support in conducting thorough credit evaluations and risk assessments.

• Evaluated creditworthiness of potential borrowers through proper KYC and KYB verifications
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
• Conducted customer data entry into the LMS system for effective appraisal
• Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
• Generating monthly reports on potential fraud cases and forwarding them to the risk department for further analysis

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Managed system with 62 users ensuring effective network management
• Ticket resolution to ensure efficient operation leading to 98% uptime
• Provisioned new software and hardware for use, following established security policies.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
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• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.

Provided administration and support for Active directory.
Office Network Configuration
Process Documentation
User accounts and profile management

Printer And Scanner Configuration
Customer support agent
Pc-Support (Hardware and Software)Provided full support to all departments, including routine system checks

Responsible for providing technical input and resources in support of any projects involving IT, as necessary, including reporting progress to the Head of IT.
Install and administer Microsoft Software support to end users.
Looking after day to day network operation.
Provided technical support for servers, desktop PCs and laptops
Troubleshooting.