Clare Olsen
Stillwater,MN
Summary
Compassionate Social Work Graduate Student with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intern
Mental Health Minnesota
10.2022 - 05.2023
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained database systems to track and analyze operational data.
Intern
Guild
04.2022 - 10.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Volunteer
Boutwell's Landings - Circle Of Friends
10.2017 - 12.2017
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
Retail Worker
Target
06.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Listened to customer needs and desires to identify and recommend optimal products.
Manager
McDonald's
05.2016 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Social Work
St. Catherine University
Saint Paul, MN05.2023
Skills
- Case Management
- Multidisciplinary team collaboration
- Crisis Intervention/Risk Assessment
- Case Documentation
- Case Needs Assessments
- Resource Navigation
- Treatment Planning
- Psychosocial assessment
- Cognitive behavioral therapy
- Biopsychosocial Assessments
- DSM-IV knowledge
- Reliability and punctuality
Certification
- Licensed Social Worker (LSW) - November 2023 - Present
- CITI Training - Active
Timeline
Intern
Mental Health Minnesota
10.2022 - 05.2023
Intern
Guild
04.2022 - 10.2022
Retail Worker
Target
06.2021 - Current
Volunteer
Boutwell's Landings - Circle Of Friends
10.2017 - 12.2017
Manager
McDonald's
05.2016 - 06.2021
Bachelor of Science - Social Work
St. Catherine University
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