Summary
Overview
Work History
Education
Skills
Timeline
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Clare Stotler

Martinsburg,WV

Summary

Dynamic leader with proven expertise in staff management and workplace safety, honed across roles at Sheetz, McDonald’s, and Macy’s. Excelled in strategic planning and conflict resolution, boosting store performance and enhancing customer satisfaction. Skilled in inventory control and fostering team collaboration, I consistently exceed productivity targets, demonstrating strong verbal communication and client support abilities.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Sheetz
05.2019 - 12.2022
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Cultivated professional working relationships with peers and supervisors.

Lead Cashier

McDonald’s
09.2018 - 05.2019
  • Collaborated with management to develop strategies for improving overall store performance and profitability.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Processed refunds and exchanges in accordance with company policy.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

Warehouse Associate

Macys
03.2017 - 08.2018
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Worked safely around moving machinery.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Assisted in reducing product damage by properly handling and storing materials.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped train new employees in safe practices and warehouse procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Martinsburg High School
Martinsburg, WV
06-2016

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Schedule Management
  • Strategic Planning
  • Strong verbal and written communication
  • Role Modeling
  • Client Support

Timeline

Shift Supervisor

Sheetz
05.2019 - 12.2022

Lead Cashier

McDonald’s
09.2018 - 05.2019

Warehouse Associate

Macys
03.2017 - 08.2018

High School Diploma -

Martinsburg High School

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Clare Stotler