Clarence Bradwell
Haines City,FL
Summary
To utilize my22 years of Collections Management and Leadership experience to transition into an upper Management position where my skills can be recognized as a valuable resource and can be leveraged to provide maximum value and success to the company enterprise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Collection Manager
Ciox Health
04.2017 - 03.2024
- Serves as primary contact for Collectors when daily issues arise
- Works with Sr
- Collections Manager to determine training opportunities for staff
- Attends meetings as required, in the absence of or in conjunction with the Sr
- Collections Manager
- Generates operating reports as necessary to review employee performance
- Provide input as well as make hiring decisions
- Plans, prepares, and devise work schedules, according to budget, call volume and production needs
- Provides input regarding counseling, training and disciplining Associates in accordance with CIOX policies and procedures
- Assists Sr
- Collection Manager with appraising performance, addressing complaints and resolving problems
- Coordinates of initial and ongoing training to Collectors
- Develop short and long term strategies to improve morale
- Communicate with management regarding creative concepts and objectives, which may improve the departmental operations
- Serves as a resource for Associate's regarding proper processes and operating procedures
- Assist team leads and training department with training for new Associates
- Answers telephone calls regarding account inquiries and payment collection
- Researches account details and resolve customer concerns
- Works with Collectors to address difficult inquiries
Collection Supervisor/Accounts Receivable
Genuine Parts Company
03.2015 - 04.2017
- Lead a team of12-15 collectors which resulted in my overseeing of18 to26 operational territories
- Generate collectors monthly track assignments which will be the foundation from which they work for the month
- Run daily or monthly data reports which allows collectors to take specific and necessary actions on their assigned accounts
- Hold monthly conference calls with the District Managers of all Operations I oversee which provides them updates on their monthly A/R aging
- Handle escalated Collection calls and take ownership to resolution
- Provide monthly file reviews and annual performance reviews for all collectors and provide feedback and coaching to collectors under my supervision
- Monitor attendance and create action plans when necessary
- Work diligently with Cash Applications to resolve any posting issues that may be preventing collections
- Hold monthly meeting with other departments to improve our processes
- Help to facilitate resolutions that involve multiple departments or internal locations
- Review delinquent accounts and make a decision on escalation to collections after all attempts has been exhausted
- Review and code accounts for bad debt and year end write off
- Provide most recent update on a spreadsheet of accounts that are60-90 days delinquent to Collections Manager, District Manager and Divisional Vice President for monthly conference calls
- Priorities include daily functions that requires my responses on emails and voicemail from internal and external customers
- Interview potential candidates for the collections department
Collections Supervisor
Focus Receivables Management LLC
05.2012 - 03.2015
- Supervising Bank of America Home Equity Department and Bank of America Credit Card
- Managing the team in attendance, collections, and compliance
- Contacting and conversing with the client vendor relations team to attend call calibrations, discuss contest and pending settlement request
- Establish customer portfolios containing supporting hardship financial and documents in order to submit below blanket settlement offers to clients
- Implementing daily strategies and building custom queues
- Develop and manage processes for evaluating customer financials to assist with settlement approvals
- Pull and evaluate credit reports
- Monitoring and announcing collector productivity (call counts, right party contacts and accounts viewed)
- Purging supervisor queues in order to initiate further action, closing and changing statuses on accounts, or to provide next step coaching
- Reviewing accounts and conducting individual listening sessions to identify and offer solutions to missed opportunities
- Assisting collectors with converting right party contacts by monitoring the live call or speaking to their customers
- Taking escalated calls to diffuse complaints then logging customer complaints onto escalation trackers to be submitted to compliance personnel
- Achieving unit goal and assisting the collection manager to meet their group goal
- Product experience ranges from home equity mortgage loans, personal and business credit cards, DDA, commercial advertising, alarm systems, and pest control
Collections Manager
Compucredit
10.2001 - 04.2012
- Manage a motivated up to25 agents and achieved significant improvements in their productivity
- Reviewed collection reports to ascertain status of collections and balances outstanding, and to evaluate the effectiveness of current collection policies
- Ensured maximum efforts has been taken before assigning bad debt/charge off status to accounts
- Composed and effectively communicated monthly annual performance reviews
- Maintained compliance of the FDCPA through weekly monitoring
Education
Bachelor of Science - undefined
University of Central Florida
Orlando, FL05.1999
Skills
- Leadership
- Human and Conceptual skills
- Effective Communication
- Analytical
- Self- motivated
- Competitive and Goal Oriented
- Highly organized
- Conflict Management Skills
- Ability to multi-task
- Negotiation Skills
- Strong working knowledge of A/R
- Business/Legal/ Consumer Collections
- MS Windows2010
- MS Office2010
- Outlook/ Lotus Notes
- JD Edwards
- PeopleSoft
- Debt recovery expertise
- Credit analysis proficiency
- Time management mastery
- Professionalism and integrity
- Risk assessment capabilities
Certification
Driver's License
Accomplishments
- Managerial: Adhering to and meeting client and internal company requirements, rules and regulations; while driving a team to success through training, developing, and encouragement
- Customer Service: Providing an Outstanding customer experience with the ability to meet compliance requirements
- Collections: Achieving revenue goals, negotiation tactics, and skip tracing.
- Defining and setting performance expectations
Timeline
Collection Manager
Ciox Health
04.2017 - 03.2024
Collection Supervisor/Accounts Receivable
Genuine Parts Company
03.2015 - 04.2017
Collections Supervisor
Focus Receivables Management LLC
05.2012 - 03.2015
Collections Manager
Compucredit
10.2001 - 04.2012
Bachelor of Science - undefined
University of Central Florida
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