Clarence Brown

Cook Manager

Stoagies

05.2022 - 08.2023

Generated repeat business through exceptional customer service.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervised day-to-day operations to meet performance, quality and service expectations.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
Developed new culinary programs that increased customer satisfaction and operational excellence levels.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Pitched in to work line during busy periods or in place of sick employees.
Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Verified prepared food met standards for quality and quantity before serving to customers.