CLARENCE BROWN
Middletown,DE
Summary
Dynamic Revenue Cycle leader with a strong track record in strategic planning, team development, and process optimization. Skilled in leveraging data modeling and analytics to improve billing accuracy, cash flow, and overall operational efficiency. Recognized for empowering teams to exceed performance goals while fostering a culture of accountability and excellence. Committed to driving sustainable growth and delivering innovative solutions that support organizational success.
Overview
21
21
years of professional experience
Work History
DIRECTOR OF REVENUE CYCLE MANAGEMENT
Apis Services
11.2024 - Current
- Oversee a team of 30, including four managers, across Billing, Collections, and Payment Reconciliation, ensuring seamless operations and alignment with organizational goals.
- Manage all fiscal matters related to APIS Management Services, including accounts receivable and the collection of units of service.
- Monitor and implement day-to-day fiscal services in compliance with MH/IDD fiscal requirements.
- Develop and execute departmental objectives, staffing strategies, and operational workflows to enhance efficiency.
- Ensure compliance with fiscal regulations established by county, state, and federal government agencies.
- Coordinate annual audit processes by providing accurate and timely responses to auditors.
- Review billing and collection patterns, identifying and implementing corrective measures to improve financial outcomes.
- Train and orient departmental personnel, fostering a culture of accountability and high performance.
- Direct the coding, entry, and reconciliation of deposits against general ledger accounts.
- Produce aged receivables reports weekly, addressing outstanding balances over 30 days with effective follow-up measures.
- Oversee progress billings and ensure reconciliations are completed by the 15th of each month.
- Collaborate with the Payroll Manager to maintain cross-functional fiscal expertise.
- Provide ongoing support and training to management staff on financial management matters.
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
Revenue Cycle Manager
Resources for Human Development, RHD
11.2022 - 11.2024
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Identified discrepancies between budgetary targets and actual revenue and expenses.
- Completed financial reporting and analysis for billing revenue cycle.
- Complied with established internal controls and policies.
- Created financial dashboards to provide insights into key performance indicators.
RCM AR MANAGER
Elwyn
07.2020 - 11.2022
- Expanded organizational capacity through cross-departmental collaboration
- Recruited and onboarded top performers to enhance team talent and productivity
- Performed statistical analyses to support operational and forecast needs
- Monitored daily activities to maximize performance and mentored team members
- Oversaw monthly billing processes, ensuring compliance with revenue recognition policies
- Developed new standard operating procedures to improve billing accuracy and cash flow
BILLING/ACCOUNTING MANAGER
IMX Medical Management
05.2019 - 06.2020
- Managed billing and revenue cycle operations, optimizing cash flow while enhancing customer relations
- Developed written processes, provided analysis, and trained teams on cross-functional revenue cycle operations
- Negotiated reimbursement rates and prepared comprehensive reports for third-party payers
- Achieved financial objectives by forecasting, budgeting, and initiating corrective actions
- Established systems for financial reporting and managed accounting staff
RCM SUPERVISOR
Envision Healthcare Services
10.2017 - 05.2019
- Led employees to achieve department and company goals
- Implemented improvement strategies for claim denials, cash collections, and accounts receivable
- Created Excel and Tableau reports for performance tracking and enhancement goals
- Supervised billing, claim collection, and insurance verification operations
REIMBURSEMENT SUPERVISOR
Penn Care at Home
05.2015 - 10.2017
- Designed and implemented policies and databases to monitor department performance
- Supervised billing specialists and ensured team adherence to company goals
- Conducted financial analyses and monitored revenue progress against targets
REIMBURSEMENT SUPERVISOR
Praxair/Apria Healthcare
01.2005 - 04.2015
- Evaluated team performance and implemented corrective strategies
- Created detailed reimbursement reports and identified trends in billing errors
- Supervised and trained over 25 employees across three departments
Education
Healthcare Management
Independence University
Skills
- Strategic development
- Team leadership
- Coaching and Mentoring
- Data structure design
- Policy and procedure formulation
- KPI analysis
- Operational improvement strategies
- Analytical and Critical Thinking
- Data-driven decision making
- Operational efficiency
Timeline
DIRECTOR OF REVENUE CYCLE MANAGEMENT
Apis Services
11.2024 - Current
Revenue Cycle Manager
Resources for Human Development, RHD
11.2022 - 11.2024
RCM AR MANAGER
Elwyn
07.2020 - 11.2022
BILLING/ACCOUNTING MANAGER
IMX Medical Management
05.2019 - 06.2020
RCM SUPERVISOR
Envision Healthcare Services
10.2017 - 05.2019
REIMBURSEMENT SUPERVISOR
Penn Care at Home
05.2015 - 10.2017
REIMBURSEMENT SUPERVISOR
Praxair/Apria Healthcare
01.2005 - 04.2015
Healthcare Management
Independence University
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