August Burgess
Las Vegas,United States
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security
Houston , TX
12.2023 - 04.2024
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Monitored surveillance cameras and responded to suspicious activity.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Observed patrons and customers to quickly address security situations.
- Checked for safety hazards and took corrective action when necessary.
- Verified photo IDs and tickets to allow guests passage.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Dietary Aide
Deans Professional
Houston, TX
12.2023 - 02.2024
- Provided assistance with meal setup, serving, and clean up as needed.
- Observed special diets prescribed by physicians or nutritionists.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Delivered meals to residents and patients in their rooms when requested.
- Set up trays and food service carts to deliver food to residents.
- Collaborated with team to deliver timely service of items.
- Set up trays for patients upon request.
- Prepared and served meals according to dietary guidelines.
Customer Service Representative
Telus International
Las Vegas, NV
03.2021 - 10.2022
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints promptly and efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Care Representative
LogistiCare
Las Vegas, NV
10.2018 - 04.2020
- Schedule, modify, and cancel reservations.
- Responsible for the management of all transportation inquiries.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Answered customer inquiries over the phone and via email.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Educated customers where applicable to alleviate need for future contact.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Education
High School Diploma -
Department of Adult Education
Las Vegas, NV06-2010
Skills
- Premises patrol
- Personnel screening
- Identification verification
- Electronic surveillance
- Investigation documentation
- Visitor tracking
- Report writing
- Surveillance
- Detail-oriented
- High level of integrity
- Scheduling
- Microsoft outlook
- Product and service solutions
- Problem-solving
- Microsoft PowerPoint
- Follow-up skills
- Grammar
- Multi-line telephone operations
- Escalation management
- Microsoft Excel
- Document control
- POS systems expert
- Computer proficiency
- Payment processing
- Typing proficiency
- Data entry
- Order fulfillment
- Product knowledge
- Live chat support
- Adaptive team player
- Multi-task management
- Decision-making
- Positive and professional
- Strong teamwork
- Call center operations
- High-energy attitude
- Food handling safety
- Healthcare
- OSHA compliance
- Meal preparation
- Dietary guidelines
- Cleaning and sanitizing
- Food preparation
- Meal planning
- Verbal communication
- Scheduling and planning
- Flexible schedule
- Patient communication
- Computer skills
- Nutrition knowledge
- Time management
- Food safety
- Heavy lifting
- Sanitization
- Customer service
- Quality assurance
- Call logging
- Complaint handling
- Empathy and patience
- Technical troubleshooting
- Order processing
- Multitasking and organization
- Issue escalation
- Inbound customer service
- Call handling
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
- Documentation and reporting
- Appointment scheduling
- Punctuality and reliability
- Call center experience
Timeline
Security Officer
Allied Universal Security
12.2023 - 04.2024
Dietary Aide
Deans Professional
12.2023 - 02.2024
Customer Service Representative
Telus International
03.2021 - 10.2022
Customer Care Representative
LogistiCare
10.2018 - 04.2020
High School Diploma -
Department of Adult Education