Clarence Coleman
Keller,TX
Summary
I've worked in the Oil & Lube industry since I was 18 years old. I'm very knowledgeable in this area along with preventative maintenance for vehicles. I've worked on small cars to fleet trucks. I've managed for over 10 years prior to my stroke in 2022. I still know the job, and look forward to having another opportunity to go back to what I know and enjoy.
Overview
11
11
years of professional experience
Work History
Quick Lube Manager
Strickland Brothers
Abilene, TX
07.2021 - 01.2023
- Boosted employee morale through recognition programs and team-building activities, leading to lower turnover rates.
- Fostered a culture of accountability among employees by setting clear expectations and providing regular performance feedback sessions.
- Enhanced team productivity by implementing streamlined processes for vehicle inspections and maintenance tasks.
- Monitored performance metrics, identifying areas for improvement and implementing targeted solutions for continuous growth.
- Provided excellent customer service through attentive listening, clear communication, and timely resolution of issues raised by clients.
- Ensured accurate record-keeping practices were followed throughout all aspects of the business, including invoicing and employee time tracking.
- Maintained up-to-date knowledge of industry trends and best practices in automotive maintenance, sharing insights with the team as needed.
- Collaborated with other departments within the dealership to ensure seamless integration of quick lube services into overall operations.
- Oversaw inventory management, maintaining adequate stock levels of essential supplies while minimizing waste and overstocking.
- Improved customer satisfaction by efficiently managing quick lube services and addressing client concerns promptly.
- Reduced wait times for customers with effective scheduling and resource allocation strategies.
- Developed strong relationships with vendors to negotiate better pricing on parts and supplies, reducing operational costs.
- Managed budgetary responsibilities, tracking expenses accurately while seeking opportunities to reduce overhead costs without compromising service quality.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Oil and Lube Technician
Snappy Lube
Abilene, TX
07.2019 - 06.2021
- Increased overall efficiency by performing oil changes and lubricating vehicles in a timely manner.
- Consistently met performance goals by completing assigned tasks quickly and accurately within designated timeframes.
- Demonstrated adaptability by efficiently performing multiple tasks, including oil changes, filter replacements, fluid checks, and tire rotations based on workload demands.
- Contributed to workplace safety efforts through diligent adherence to standard operating procedures.
- Maintained a clean and organized workspace, optimizing workflow for efficient service delivery.
- Enhanced the team''s productivity through effective communication and collaboration with colleagues during busy periods.
- Ensured a positive customer experience by providing timely, high-quality service tailored to each vehicle''s specific needs.
- Assisted in inventory management, ensuring adequate stock levels for essential supplies needed for daily operations.
- Developed strong relationships with customers by providing exceptional service and addressing any concerns or questions they had about their vehicle''s maintenance needs.
- Delivered top-notch customer experiences by explaining services performed, answering questions, and offering relevant recommendations based on vehicle condition assessments.
- Ensured safety standards by adhering to company guidelines and protocols for proper disposal of hazardous materials.
Oil and Lube Technician Manager
Take 5 Oil Change
Abilene, TX
05.2018 - 11.2019
- Reduced wait times by managing appointments effectively while balancing walk-in customers'' needs.
- Increased overall efficiency by performing oil changes and lubricating vehicles in a timely manner.
- Enhanced the team''s productivity through effective communication and collaboration with colleagues during busy periods.
- Delivered top-notch customer experiences by explaining services performed, answering questions, and offering relevant recommendations based on vehicle condition assessments.
- Ensured a positive customer experience by providing timely, high-quality service tailored to each vehicle''s specific needs.
- Maintained a clean and organized workspace, optimizing workflow for efficient service delivery.
- Kept up-to-date records of work performed on each vehicle, facilitating accurate tracking of completed services and future needs assessment for clients'' vehicles.
- Assisted in inventory management, ensuring adequate stock levels for essential supplies needed for daily operations.
- Strengthened client trust and loyalty by maintaining a professional demeanor and staying current with industry best practices.
- Ensured safety standards by adhering to company guidelines and protocols for proper disposal of hazardous materials.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Suggested additional services to customers in order to meet upsell goals.
Manager of Operations
Kwik Kar Oil And Lube
Abilene, TX
03.2016 - 06.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Partnered with vendors and suppliers to effectively manage and budget.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Asbestos Abatement Worker
AML
Abilene, TX
03.2014 - 06.2015
- Removed asbestos using hand and power tools or specialty equipment.
- Complied with environmental laws and regulations concerning asbestos and hazardous waste removal.
- Prepared work areas with proper containment procedures and filtration systems.
- Utilized power tools during asbestos removal to completely remove hazardous materials.
- Secured and contained asbestos and hazardous materials for transport.
Oil and Lube Technician
Kwik Kar Oil And Lube
Abilene, TX
06.2012 - 03.2014
- Strengthened client trust and loyalty by maintaining a professional demeanor and staying current with industry best practices.
- Demonstrated adaptability by efficiently performing multiple tasks, including oil changes, filter replacements, fluid checks, and tire rotations based on workload demands.
- Provided valuable input during team meetings to help streamline processes and improve overall customer satisfaction rates.
- Enhanced the team''s productivity through effective communication and collaboration with colleagues during busy periods.
- Delivered top-notch customer experiences by explaining services performed, answering questions, and offering relevant recommendations based on vehicle condition assessments.
- Contributed to customer satisfaction by conducting thorough inspections and recommending necessary maintenance services.
- Maintained a clean and organized workspace, optimizing workflow for efficient service delivery.
- Assisted in inventory management, ensuring adequate stock levels for essential supplies needed for daily operations.
- Ensured safety standards by adhering to company guidelines and protocols for proper disposal of hazardous materials.
- Ensured a positive customer experience by providing timely, high-quality service tailored to each vehicle''s specific needs.
- Increased overall efficiency by performing oil changes and lubricating vehicles in a timely manner.
Education
GED -
Abilene High School
Abilene, TX05.1999
Skills
- Oil change expertise
- Transmission servicing
- Battery replacements
- Oil Changes
- Brake servicing
- Spark Plug Replacement
- Automotive diagnostics
- Fluid Replacement
- Windshield wiper replacement
- Filter Replacement
- Customer Relations
- Documentation skills
- Fluid Checks
- Exhaust system check
- Fuel System Cleaning
- Customer Service
- Problem-Solving
- Safety Checks
- Attention to Detail
- Dependable and Responsible
- Parts Ordering
- Relationship Building
- Flexible Schedule
- Safety Monitoring
- Preventive Maintenance
- Willing to Learn
- Hardworking and Dedicated
- Team Player
- Time Management
- Work Area Cleanliness
- Valid Driver's License
Timeline
Quick Lube Manager
Strickland Brothers
07.2021 - 01.2023
Oil and Lube Technician
Snappy Lube
07.2019 - 06.2021
Oil and Lube Technician Manager
Take 5 Oil Change
05.2018 - 11.2019
Manager of Operations
Kwik Kar Oil And Lube
03.2016 - 06.2018
Asbestos Abatement Worker
AML
03.2014 - 06.2015
Oil and Lube Technician
Kwik Kar Oil And Lube
06.2012 - 03.2014
GED -
Abilene High School