Clarence Cooper
Saint Paul,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
T-Mobile (Wireless Vision)
02.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Supervisor
Best Buy
02.2022 - 02.2023
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
Warehouse Supervisor
Best Buy
10.2018 - 02.2022
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Used warehouse management software to reconcile daily inventory.
- Supported production workers in meeting goals without compromising safety and compliance.
IT Service Desk Analyst
Virteva
11.2016 - 10.2018
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
Education
No Degree - Computer Support Technician
Century College
Skills
- POS Systems
- Customer Service
- Problem-Solving
- Employee Motivation
- Multitasking
- OSHA Standards
- Time Management
- Shrink Minimization
- Stock Rotation
- Records Maintenance
Timeline
Assistant Store Manager
T-Mobile (Wireless Vision)
02.2023 - Current
Sales Supervisor
Best Buy
02.2022 - 02.2023
Warehouse Supervisor
Best Buy
10.2018 - 02.2022
IT Service Desk Analyst
Virteva
11.2016 - 10.2018
No Degree - Computer Support Technician
Century College
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