Clarence Ducosse
East Stroudsburg,PA
Summary
Dynamic leader with a proven track record at Popeyes Louisiana Chicken, elevating customer satisfaction and streamlining operations. Excelled in team leadership and strategic planning, achieving operational excellence. Skilled in CRM and problem resolution, adept at fostering teamwork and collaboration. Demonstrated ability to manage complex projects and drive results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Manager
Popeyes Louisiana Chicken
09.2017 - Current
- Started as a dishwasher and worked up to the manager position.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Business Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2024
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Project Management
- Customer Relationship Management (CRM)
- Business Administration
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Teamwork and Collaboration
Timeline
Manager
Popeyes Louisiana Chicken
09.2017 - Current
Bachelor of Science - Business Management
East Stroudsburg University of Pennsylvania
High School Diploma -
Stroudsburg High School
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