Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarence Frazier

Westerville

Summary

  • Dynamic customer service professional with a proven track record at Charter Communications, excelling in high-pressure environments. Skilled in efficient cleaning techniques and safety procedures, I consistently enhanced customer satisfaction through attentive service and effective problem resolution. A reliable team player, I thrive in collaborative settings, ensuring quality results and positive experiences.
  • Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
  • Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
  • Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
  • Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.

Overview

10
10
years of professional experience

Work History

Car Wash Employee

Turkey Hill Auto Spa Car Wash
01.2024 - 07.2025
  • Learned safety protocols and proper use of cleaning equipment.
  • Assisted in cleaning and detailing vehicles to ensure customer satisfaction.
  • Operated car wash machinery while adhering to operational guidelines.
  • Maintained cleanliness and organization of work area throughout shifts.
  • Collaborated with team members to streamline washing processes.
  • Engaged with customers to address inquiries and provide service updates.
  • Adapted quickly to new tools and techniques for efficient vehicle care.
  • Supported inventory management by tracking supplies and reporting needs.
  • Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
  • Improved customer satisfaction by providing efficient and thorough car wash services.
  • Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
  • Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
  • Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for absent team members.

Call Center Representative

Charter Communications, Spectrum
01.2021 - 11.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Inbound Call Center Representative

Cxloyalty
01.2020 - 01.2021
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilized CRM software to manage customer interactions and document call outcomes.
  • Streamlined call handling processes, improving response times and overall customer satisfaction.
  • Trained new representatives on best practices for effective communication and problem resolution.
  • Adapted quickly to changes in procedures, enhancing personal productivity and team performance.

Fast Food Crew Member

Chick-fil-A
01.2018 - 01.2019
  • Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
  • Operated kitchen equipment and maintained food safety standards to uphold quality control.
  • Collaborated with team members to streamline order preparation and improve efficiency during peak hours.
  • Trained new crew members on operational procedures and customer service best practices.
  • Managed cash register operations, processed transactions accurately, and balanced tills at shift end.
  • Implemented cleanliness protocols to maintain a safe and hygienic work environment for staff and customers.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective problem-solving skills.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.

Inbound Customer Service Representative

JP Morgan Chase & Company
03.2015 - 09.2017
  • Resolved customer inquiries regarding account management and transaction discrepancies.
  • Utilized CRM systems to document interactions and track service requests effectively.
  • Collaborated with cross-functional teams to streamline process improvements for customer service operations.
  • Trained new representatives on best practices for customer engagement and complaint resolution strategies.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved accounting, service and delivery concerns.

Education

High School Diploma -

Westerville South High School
Westerville, OH
06-2010

No Degree - Communications

Columbus State Community College
Columbus, OH
06-2030

Skills

  • Excellent customer service
  • Reliability and punctuality
  • Efficient cleaning techniques
  • Safety procedures
  • Customer service
  • Car wash systems
  • Chemical handling
  • Upselling services
  • Customer Service-oriented
  • Teamwork and contribution

Timeline

Car Wash Employee

Turkey Hill Auto Spa Car Wash
01.2024 - 07.2025

Call Center Representative

Charter Communications, Spectrum
01.2021 - 11.2022

Inbound Call Center Representative

Cxloyalty
01.2020 - 01.2021

Fast Food Crew Member

Chick-fil-A
01.2018 - 01.2019

Inbound Customer Service Representative

JP Morgan Chase & Company
03.2015 - 09.2017

High School Diploma -

Westerville South High School

No Degree - Communications

Columbus State Community College

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