CLARENCE GRAYER
Property and Casualty Insurance Agent
San Antonio,Texas
Summary
To obtain a position of responsibility and opportunity in order to utilize my education and experience in contracting and management.
Professional insurance specialist prepared for this role. Skilled in risk assessment, policy underwriting, and claims management. Strong focus on team collaboration and achieving results. Reliable and adaptable, excelling in client relations and regulatory compliance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Backflow Technician
Double H Landscape and Design
09.2024 - Current
- Assemble, install, check and repair backflow prevention devices on new and existing construction residential applications. Also assemble, install and check backflow prevention devices for existing commercial applications. Conduct scheduled tests of backflow prevention devices to ensure they were operating according to established specifications.
- Operated and maintained landscaping equipment, ensuring optimal performance and safety standards.
- Collaborated with team members to execute landscape design projects efficiently and effectively.
- Managed inventory of supplies and materials, ensuring availability for ongoing projects without delays.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Market Associate
Allstate Insurance
05.2024 - 07.2024
- Analyzed market trends to enhance product offerings and optimize customer engagement strategies.
- Managed customer feedback processes, ensuring timely responses and resolution of inquiries to boost satisfaction rates.
Assistant backflow Technician
Double H Landscape and Design
03.2018 - 05.2024
- Build, install, test and maintain backflow prevention devices into new and existing construction residential, existing commercial applications.
- Operated landscape maintenance equipment, ensuring optimal performance and safety compliance.
- Executed planting, pruning, and fertilization tasks, enhancing overall landscape aesthetics.
- Collaborated with team members to improve workflow efficiency during project execution.
- Inspected landscapes for potential issues, implementing corrective measures promptly.
- Oversaw inventory management of tools and materials, reducing downtime during project execution.
Licensed Life and Health Insurance Agent
K & M Insurance
01.2015 - 05.2018
- Promote and sell Supplemental Life Insurance Policies to current, past and potentialclients. Make cold calls via phone and in person to schedule a time to give apresentation of Insurance policies and demonstrate the potential to realize savings without compromising coverage.
Outside Sales Representative/Account Manager
Lone Star Radiator
08.2005 - 12.2014
- Duties include the implementation of a company wide software upgrade; inventory control and updates; and management of contracts. As a senior representative, often responsible in lieu of owners for major contracts with local Coal plants. Make sales and service calls to new and used car dealerships, auto body, auto repair, service, government, agriculture and oil field accounts in San Antonio and surrounding counties.
- Cultivated relationships with clients to drive sales growth and customer satisfaction.
- Developed strategic sales plans to effectively penetrate target markets and increase revenue.
- Collaborated with cross-functional teams to streamline order processing and enhance service delivery.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Outside Sales Representative
NEXTEL Communications
06.2002 - 05.2005
- Responsible for contracting and management of wireless services to corporations and businesses in and around the San Antonio area. Meet and exceed monthly sales goals of twenty-five units per month.
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and target prospects.
- Delivered product presentations and demonstrations to clients, showcasing features and benefits.
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
- Negotiated contracts and agreements with clients, ensuring mutually beneficial outcomes.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Assistant Branch Manager
Enterprise Rent A Car
01.1998 - 05.2002
- Maintain and secure 300-400 Car, Truck, SUV, Mini Van and Luxury rental vehicles. Train and develop 12-15 Management Trainees in daily operations as well as get them prepared to take The Management Exam (The Grill). Also, ensured that rental vehicles were maintained according to their individual schedules.
- Succeeded in raising the customer service scores from the 70-73 range up to an average score of 80 for the branch. My personal ESQI Score average was an 85%.
- Supervised daily operations to enhance customer service and ensure branch efficiency.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that streamlined vehicle rental procedures.
- Managed inventory control systems to optimize fleet availability and reduce downtime.
- Resolved customer complaints effectively, improving overall satisfaction ratings in the branch.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Training Manager/ Route Salesman
BudCo of San Antonio
04.1995 - 08.1999
- Responsibilities included training and development for route salesmen as well as to promote sales of Anheuser-Busch products. Promoted from Route Salesman to TrainingManager in 8 months, and received an award for the highest increase in territory sales
- 33%). Ultimately succeeded in increasing territory sales over 20%, 1998 & 1999
Education
BBA - Business Administration, Management
The University Of The Incarnate Word
San Antonio, TX05.1993
Diploma -
Thomas A. Edison High School
San Antonio, TX05.1988
Skills
- Inventory Management
- Product Promotion
- Customer Targeting
- Microsoft Excel
- Zoom
- MS Office
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
Affiliations
Knights Of Columbus
Certification
- Property and Casualty Insurance License - 07/11/2024 - 07/31/2026
Languages
English
Professional Working
Timeline
Assistant Backflow Technician
Double H Landscape and Design
09.2024 - Current
Market Associate
Allstate Insurance
05.2024 - 07.2024
Assistant backflow Technician
Double H Landscape and Design
03.2018 - 05.2024
Licensed Life and Health Insurance Agent
K & M Insurance
01.2015 - 05.2018
Outside Sales Representative/Account Manager
Lone Star Radiator
08.2005 - 12.2014
Outside Sales Representative
NEXTEL Communications
06.2002 - 05.2005
Assistant Branch Manager
Enterprise Rent A Car
01.1998 - 05.2002
Training Manager/ Route Salesman
BudCo of San Antonio
04.1995 - 08.1999
BBA - Business Administration, Management
The University Of The Incarnate Word
Diploma -
Thomas A. Edison High School
RECOGNITION / ACHIEVEMENTS
- Life and Health Insurance License Texas July 2015
- Life and Health Insurance License - Ohio July 2015
- Property and Casualty Insurance License - Texas January 2025