Clarence Howard
Lyons ,IL
Summary
Dedicated adaptable Healthcare Professional with 23 years of experience in customer service in the healthcare industry. Adept at gathering and organizing specifically requested data and converting documents into desired formats. Knowledgeable policies and procedures with excellent external and internal communication skills. Strong teamwork skills and ability to partner while still thriving with independent assignments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
REGIONAL PROGRAM MANAGER
Amita Health
01.2022 - Current
- Recruit CHWs through engaging with local community organizations
- Coordinate special community events such as health assessments, clinics, flu clinics, or other services as determined by CHWs, communities, and other stakeholders
- Develops program goals and infrastructure to align with defined business strategy
- Manages programs through creating program plans, management tools and reporting capabilities
- Leads cross-functional teams and ensures resources are assigned to meet program goals
- Recommends program budget and monitors and adjusts plan as resource requirements change
- Communicates and documents program quality outcomes and progress metrics
- Addresses and resolves project issues to ensure goals remain on track
- Identify community needs and interests through surveys, focus groups, and other research methods
- Collaborate with subject matter experts to develop and design educational courses and create relevant and engaging content
- Educates the public about programs and resources that promote physical and mental health
- Managed the West Town Health Market which was funded by the USDA and Linkup IL
- Mirco Pantry Manager responsible for the overall management and organization of a Food Pantry Program
- Tasks include pickup, receipt, storage, and distribution of food to community members in need
- Trains and manages volunteers to ensure client needs are met
SUPERVISOR VOLUNTEER SERVICES / COMMUNITY EDUCATION
Presence Health
02.2019 - 01.2022
- Works with department heads to develop a comprehensive volunteer needs assessment for hospital needs
- Recruits volunteers through local media, web, social media and outreach;
- Contacts educational institutes and other non-profit groups for assistance in recruiting new volunteers
- Works with Administration to develop a system of volunteer benefits and recognition programs
- Develops a volunteer manual for internal use that provides information and guidelines for staff
- Works to keep volunteers properly informed about AMITA Health and their duties, through orientation meetings, group sessions, manuals, emails and phone calls
- Ensures proper background checks are performed according to Illinois State Law and policies
- Works with appropriate staff to ensure volunteers are properly trained in their area of service
- Performs other related duties as required
- Serve as a liaison between the college and the community, fostering partnerships and collaborations
- Attend community events and meetings to promote educational opportunities and gather feedback
- Create advisory groups to assist in program development and evaluation
- Provide excellent customer service to students, instructors, staff, and community members
- Supervising the daily operations for covid vaccination clinic and testing sites
- Brainstorming and planning events to engage with the community
- Educates the public about programs and resources that promote physical and mental health
- Responding to questions, complaints, and other program information
HR CUSTOMER SERVICE REPRESENTATIVE
Presence Health
06.2018 - 02.2019
- Provide support to associates and leaders for HR policy and processes, including onboarding, payroll, benefits and position management
- Ensure accuracy in account information and case documentation into Service Now
- Produced ad hoc reports and documents for senior team members
- Analyze departmental documents for appropriate distribution and filing
- Verified data integrity and accuracy
- Assist associates with documents, clearances, certificates and approvals from local, state and federal agencies
- Support Human Resource leaders with daily operational functions
- Maintain paper and electronic documentation with a high level of accuracy
- Provide team lead support as needed
SENIOR REGISTRAR/ PATIENT FINANCIAL SERVICE
Presence Health
03.2016 - 06.2018
- Verified data integrity and accuracy
- Maintained account information and responsible for data quality, ensuring compliance on documentation, clearances, certification and approvals from local, state and federal agencies
- Collaborated with various departments with document organization and dissemination during acquisitions
- Responding to customer requests and escalations
- Trained and assisted new staff members
RADIOLOGY LEAD OFFICE ASSISTANT & CLINICAL AID LEAD
Presence Health
05.2014 - 08.2015
- Assisted leadership with interviewing candidates also handle evaluation and disciplinary processes, attendance, department orientation, hiring and training of employees
- Planned and coordinated work and call schedules, and daily work assignments
- Maintained legal correspondence and documents
- Responded to all communications regarding request for records
- Coordinated personnel and equipment resources within the department specifications
- Selected to participate in special committees: Patient Satisfaction, Employee Satisfaction, Employee Pride Council and Career Day Volunteer Services Team
HEALTH INFORMATION MANAGEMENT COORDINATOR
Presence Health
04.2008 - 05.2014
- Created and maintained quarterly clinical pertinence data and statistics like weekly physician deficiency list
- Processed all dictated reports through transcriptions service Webmex
- Distributed the report to the needed areas and assisted physicians with dictation needs in a timely manner
- Maintained records for quarterly staff meetings
MEDICAL TRANSCRIPTION CLERK
Presence Health
01.2007 - 01.2008
HEALTH INFORMATION ASSISTANT I Receptionist
Presence Health
01.2006 - 01.2007
RADIOLOGY ASSISTANCE
Presence Health
01.2005 - 01.2006
Lead Clinical AID | TRANSPORTATION SERVICE
Presence Health
01.2002 - 01.2005
Education
Medical Terminology - Sterile Processing Certification
Triton College
River Grove, ILHigh School Diploma -
Cornerstone Christian Academy
Chicago, ILSkills
- Works well under pressure
- HIPAA compliance
- Employee training and development
- Systems, policies, processes and programs
- Excellent planner and coordinator
- Familiar with Illinois Medicaid
- Medical Terminology
- Analytical and problem solving skills
- Knowledge and experience in recruiting
- Screening
- Interviewing
- Hiring
- Supervising
- Evaluating staff
- Ability to create and monitor program budgets
- Ability to apply sound fiscal management practices
- Ability to write and supervise writing of curriculum
- Ability to develop
- Coordinate
- Schedule programming activities
- Ability to organize
- Direct group dynamics
- Ability to communicate effectively
- Ability to use basic computer skills
- PeopleSoft
- SuccessFactors
- Gallup Support
- ServiceNow
- MS PowerPoint
- Pac's Support
- SharePoint
- MS Word
- Epic Hyperspace
- Perceptive Content
- MS Excel
- CBISA
- Nutrition Incentive Hub
- Qualtrics
- Customer relations
- Cross-functional coordination
- Written and verbal communication
- Customer engagement
- Stakeholder management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Team building
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Managing operations and efficiency
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Hiring and training
- Recruitment and hiring
- Operations management
- Goal setting
- Team development
- Professionalism
- Good judgment
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
- Negotiation and conflict resolution
- Staff training
- MS office
- Project management
- Written communication
Extracurricular Activities
Cornerstone Academy| Board President Ascension Health| Abide Chairman| Appreciation| Belongingness|Inclusivity| Diversity| Equity North Lawndale Farmers Market | Consultant
Certification
- American Red Cross, Basic Life Support|CPR Certification
- tMHF ,Teen Mental Health First Aid |Certification
- CITI Program|Human Subjects Research (HRS)Certification
Timeline
REGIONAL PROGRAM MANAGER
Amita Health
01.2022 - Current
SUPERVISOR VOLUNTEER SERVICES / COMMUNITY EDUCATION
Presence Health
02.2019 - 01.2022
HR CUSTOMER SERVICE REPRESENTATIVE
Presence Health
06.2018 - 02.2019
SENIOR REGISTRAR/ PATIENT FINANCIAL SERVICE
Presence Health
03.2016 - 06.2018
RADIOLOGY LEAD OFFICE ASSISTANT & CLINICAL AID LEAD
Presence Health
05.2014 - 08.2015
HEALTH INFORMATION MANAGEMENT COORDINATOR
Presence Health
04.2008 - 05.2014
MEDICAL TRANSCRIPTION CLERK
Presence Health
01.2007 - 01.2008
HEALTH INFORMATION ASSISTANT I Receptionist
Presence Health
01.2006 - 01.2007
RADIOLOGY ASSISTANCE
Presence Health
01.2005 - 01.2006
Lead Clinical AID | TRANSPORTATION SERVICE
Presence Health
01.2002 - 01.2005
Medical Terminology - Sterile Processing Certification
Triton College
High School Diploma -
Cornerstone Christian Academy
- American Red Cross, Basic Life Support|CPR Certification
- tMHF ,Teen Mental Health First Aid |Certification
- CITI Program|Human Subjects Research (HRS)Certification
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