Clarence Hutton Jr
Quality/Process Improvement
Havre De Grace,MD
Summary
Results-oriented professional with extensive expertise in data analysis, project management, process improvement, and statistical research. Demonstrates strong proficiency in managing analysts on advanced analytical reporting, enhancing departmental coordination and performance. Proven mentor and trainer of quality and improvement processes such as Plan Do Check Act. Strong proficiency in managing various types of projects simultaneously. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers via process improvement. Offers engaging and pleasant personality with expertise in improving customer and staff relationships.
Overview
2016
2016
years of professional experience
1
1
Certification
Work History
DIRECTOR of Continuous Quality Improvement
Centurion Health
5 2019 - 8 2024
- Streamlined data collection tools and auditing systems for performance measurement of various departments
- Developed and managed a multidisciplinary CQI team (analyst, coordinators, nurses) in data collection, chart reviews, report builds, and analysis of data to promote high efficiency in process improvement
- Oversaw daily activities of multiple departments (CQI, Scheduling and Reconciliation) enhancing operational efficiency
- Lead Root Cause Analysis efforts of measures experiencing barriers to improvement efforts
- Updated Standard Operating Plans, policies and procedures as needed
- Led the preparation and delivery of various client-specific audits, focusing on analyzing documentation integrity and gaps in data within charts, communicating compliance with contract standards via submission of findings and corrective action plans
- Implemented concurrent review auditing and reporting process to assure timely recognition of outliers and timely communication of findings
- Implemented and led focused audits of complex indicators and processes which were found to via auditing to consistently not meet standards to assure effectiveness of implementation of corrective action plans
- Collaborated with executive, physician, nursing and ancillary leaders in strategic planning and implementation of data driven initiatives to achieve organization and department key performance indicators and goals
- Provided formal and just-in-time education on performance improvement methodologies to increase organizational improvement capability
- In collaboration with chief Medical Officer and Clinical Leadership teams, conducted weekly, monthly and quarterly quality meetings to review compliance of various indicators
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Performance Improvement Manager
Wellspan Health
01.2013 - 12.2015
- Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports
- Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
- Direct or conduct recruitment, hiring, and training of personnel
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization
- Lead Project Management efforts of tracking progress of clinical team efforts to implement best practices of clinical performance improvement measures and effectiveness of corrective actions
- Collaborated with leadership on the development of executive dashboards displaying key performance indicators which aligned with strategic goals and overall strategic plan
- Assigned and collaborated on various departmental boards to create and/or assess departmental policies and procedures to assure alignment with state and national regulatory bodies
- Conducted thorough root cause analyses for recurring issues, devising corrective actions to mitigate future occurrences effectively.
- Spearheaded employee training programs to foster a high-performance culture within the organization.
- Designed customized performance metrics tailored to individual departmental goals, promoting accountability and ownership at all levels of the organization.
- Implemented data-driven decision-making processes, resulting in more informed business choices.
Education
MBA - Project Management
Strayer University
White Marsh, MD 05.2001 - 01.2010
Bachelor of Science - Information And Computer Systems
Strayer University
White Marsh, MD 05.2001 -
Skills
Data Analysis
Lean Six Sigma (Green Belt)
Project Management
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Tableau
SQL
EPIC
Cerner
Nextgen
Crystal Reporting
Team Management
People Management
Operations Management
Project Coordination
Certification
Lean Six Sigma (Green Belt)
Aboutme
True, 1 year
Writing novels
I love to write novels which make readers think deeply about if certain laws and regulations are deterring human behavior such as murder, crime, and/or greed. I also enjoy writing novels on under the radar issues such as mental health of athletes of all ages when they can no longer play the sport they love.
Timeline
Performance Improvement Manager
Wellspan Health
01.2013 - 12.2015
MBA - Project Management
Strayer University
05.2001 - 01.2010
Bachelor of Science - Information And Computer Systems
Strayer University
05.2001 -
DIRECTOR of Continuous Quality Improvement
Centurion Health
5 2019 - 8 2024
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