Intermediate Software Skills
Hi, I’m
Clarence Johnson
Customer Service Representative
Justin,TX
Summary
Experienced in customer service, adept at navigating diverse inquiries with professionalism and efficiency. Demonstrated ability to foster positive customer relationships remotely, ensuring satisfaction through clear communication and effective problem-solving. Skilled in utilizing various software platforms to streamline processes and enhance service delivery. Committed to upholding company standards while providing personalized assistance to meet each customer's unique needs. Ready to contribute to a remote team environment, dedicated to delivering exceptional customer experiences.
Overview
7
years of professional experience
8
years of post-secondary education
Work History
DripsAkron, OH
Chat Operator (Remote)
12.2023 - Current
Job overview
- Responded to 120 messages per hour
- Add relevancy to canned responses
- Maintain 95% or above accuracy in response handling
- Increased overall product quality through meticulous attention to detail during operation processes
Progressive InsuranceCleveland, Ohio
Claim's Representative (Remote)
09.2021 - 03.2024
Job overview
- Collected, arranged, and input information into database system
- Cared for customers recently in accidents by demonstrating empathy while setting up new claim reports
- Maintained 95% accuracy of metrics and goals.
- Assisted with day-to-day operations, working efficiently and productively with all team members
TeleperformanceSalt Lake City, UT
Customer Service Representative (Remote)
04.2019 - 08.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized CRM software to locate information regarding each client with tuition reimbursement, or loan repayment questions.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Averaged over 75 calls per day while maintaining 90% accuracy with metrics.
One Support San Marcos, Texas
Technical Support Representative (Remote)
02.2017 - 03.2019
Job overview
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
- Researched and identified solutions to technical problems
- Managed over 85 to 100 calls per day
- Diagnosed and troubleshot hardware, software and network issues
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within One Support
- Generated reports to track performance and analyze trends
- Diagnosed and troubleshot hardware, software and network issues
Education
University of North TexasDenton, TX
Bachelor of Arts from Chemistry
08.2007 - 06.2012
Central High School San Angelo, TX
High School Diploma
08.2004 - 06.2007
Skills
Additional Information
www.linkedin.com/in/clarencejohnson88
Software
C Programming
Computer Hardware
Google Suites
Microsoft Office
Microsoft Teams
Timeline
Chat Operator (Remote)
Drips
12.2023 - Current
Claim's Representative (Remote)
Progressive Insurance
09.2021 - 03.2024
Customer Service Representative (Remote)
Teleperformance
04.2019 - 08.2021
Technical Support Representative (Remote)
One Support
02.2017 - 03.2019
University of North Texas
Bachelor of Arts from Chemistry
08.2007 - 06.2012
Central High School
High School Diploma
08.2004 - 06.2007
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