Clarence Johnson III
Richardson
Summary
Experienced Sales Support Specialist with strong attention to detail and proactive approach. Over 2 years of experience successfully assisting sales teams in streamlining operations, managing client relationships, and optimizing CRM systems. Expertise in data analysis, order management, and cross-team collaboration consistently contributing to revenue growth and enhanced customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Support Specialist
Andrews Distributing
02.2022 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Assisted customers with sales needs such as inventory and shipping questions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
General Merchandise
Target
07.2021 - 12.2021
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Completed efficient weekly pricing changes for general merchandise categories.
- Executed revised sales plans and reset zones to incorporate new merchandise.
Waiter
Glen Eagles Country Club
06.2017 - 12.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Waiter
Bent Tree Country Club
06.2016 - 12.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
No Degree - Criminal Justice
Texas State University
San Marcos, TXAssociate of Applied Business - Business
Cisco Junior College
Cisco, TX11.2021
Skills
- Teamwork and Collaboration
- Customer Relationship Management
- Account Servicing
- Point of sale operation
- Time Management
- Effective Communication
- Analytical Thinking
- Account Management
- Client Relations
- Goal-Oriented
- Trend forecasting
Timeline
Sales Support Specialist
Andrews Distributing
02.2022 - Current
General Merchandise
Target
07.2021 - 12.2021
Waiter
Glen Eagles Country Club
06.2017 - 12.2017
Waiter
Bent Tree Country Club
06.2016 - 12.2016
No Degree - Criminal Justice
Texas State University
Associate of Applied Business - Business
Cisco Junior College
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