CLARENCE J. WILLIAMS

• Cultivated global community relationships with the VP Team and Directors, fostering open communication and collaboration and managing contact lists to ensure effective outreach and engagement
• Managed the internship placement program and connected graduates and alums with potential employers from the VP of Business system
• Optimized email marketing campaigns for improved open rates, click-throughs, and conversions.
• Proctored online English Composition, Public Communications, and seven Professional Internship courses
• Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
• Managed crisis communication, mitigating negative publicity during high-profile incidents.
• Facilitated the holistic growth of students through a unique blend of artistic, spiritual, and academic formation, inspiring them to reach their full potential
• Negotiated partnerships with event organizers to secure strategic speaking opportunities for company leaders, strengthening industry credibility.
• Directed and supported communications for staff, students, parents, and alumni in alignment with the marketing director capturing the stories
• Generated public interest by coordinating thought leadership initiatives and securing speaking engagements for key executives.

• Managed all employment programming to ensure staff could secure full-time employment and offer transportation solutions for refugees and immigrants within their first five years in the United States
• Provided direct service support to refugees and employment staff, resulting in 83% of client households maintaining employment after three months
• Only 10% of our 245 clients were fluent in English yet assisted the team in securing employment for 85% of the refugees enrolled
• Created a job fair for refugees that included ten employers and three non-profit organizations to provide jobs and additional resources to clients
• Participated in writing a recent grant that awarded the company over $300,000
• Developed employer partner relationships with over 50 companies, resulting in 67% of clients obtaining employment over the past two years
• Initiated internal collaborations with other program managers to help serve over 1000 clients in the past two years
• Developed strong relationships with key stakeholders, ensuring alignment between talent acquisition efforts and organizational objectives.
• Oversaw employee relations issues, providing guidance and support to both management and staff on conflict resolution matters.
• Performed sourcing, interviewing, negotiations and hiring.

• Developed and documented care plans in EMR systems for individual patients, tracking processes, patient self-management support, implementation of clinical practice guidelines, and work process/patient flow improvements
• Assisted the patient in completing prior authorizations, coordinating additional tests, images, and consults with specialists, and providing specific education regarding medication regimen and drug interaction/side effects
• Accommodated patients in removing barriers to care to improve overall health outcomes
• Facilitated communication channels, fostering collaborative problem-solving.
• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Improved service delivery by effectively managing support requests.
• Managed client interactions for optimal satisfaction.
• Assisted team members to maintain high-quality support standards.
• Facilitated training sessions for staff, ensuring consistent service delivery.
• Resolved complex issues, improving client retention.

• Assisted and provided information to patients and insurance companies, as well as identified and resolved patient/physician billing complaints
• Reviewed and maintained medical billing and claim records, settlements and medical insurance statements
• Responsible for the collection, posting, and management of account payments
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Educated customers about billing, payment processing and support policies and procedures.

GPA: 3.66