Clarence Lee
Insurance
Columbia,SC
Summary
Versatile, solutions-oriented professional with 15+ years of property claims experience claim handling expertise, and vendor program management services to the property & casualty insurance industry. Empathetic leader fostering highly engaged teams to drive superior claims performance and customer satisfaction. Adept at regulatory compliance, budget management, and leveraging technology to enhance operational efficiency. Proficient in Xactimate, XactAnalysis, Guidewire, Microsoft Office, and Google Suite.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Manager
American Guaranty Fund Group (FIGA), Inc.
10.2022 - Current
- Direct claims activities, ensuring quality control and compliance across claim files
- Collaborate with liquidators and receivers for effective budget administration and process implementation
- Spearhead projects improving claims handling efficiency and regulatory compliance
- Developed a uniform authority request process for TPA firms, streamlining payment approval procedures
- Designed efficient handling processes for claims across multiple insolvent carriers
Claims Director / Manager, Branch Claims Property
Pharos Claims Services, Inc.
04.2019 - 05.2022
- Led vendor programs, proactively monitored weather activity for catastrophe modeling, and ensured high customer satisfaction
- Created a dedicated fire loss team, reducing average Coverage A payments by 25%
- Streamlined overlapping damage claims during multiple hurricane responses in Louisiana
Vice President, Catastrophe Operations & Property Claims
Seibels Claims Solutions
03.2015 - 02.2019
- Directed claims operations for catastrophe and property claims, overseeing 100+ staff, 300+ contractors, and 350+ field adjusters
- Developed claims handling procedures, meeting year-end audit goals of 90%+ compliance
- Designed training curriculums enabling efficient processing of 7,000+ hurricane claims
- Managed resolution of 35,000+ claims post-Hurricane Irma
Director, Catastrophe Operations
Seibels Claims Solutions
05.2006 - 03.2015
- Supervised catastrophic liability claims, managed call center operations, and improved training programs
- Improved productivity and customer satisfaction by implementing best practices
- Oversaw processing of 50,000+ hurricane claims during 2005–2006
Education
Bachelor of Arts - Business Management
Whitworth University
Spokane, WASkills
- Property & Casualty Claims
- Remote Team Management
- Complex Claims Handling
- Program Management
- Process Improvement
- Budget & Expense Management
- Data Analysis & Reporting
- Training & Staff Development
- Vendor Program Management
- Customer Success Strategies
- Compliance & Regulatory Oversight
Certification
- Alabama
- Florida
- Louisiana
- Mississippi
- North Carolina
- South Carolina
- Texas
Accomplishments
- Achieved 90% audit results during Hurricane Irma[Result] through effectively helping develop a program to assist with identifying the overlapping damages from prior storms in order to prevent over paying claims.
Languages
English
Full Professional
Timeline
Claims Manager
American Guaranty Fund Group (FIGA), Inc.
10.2022 - Current
Claims Director / Manager, Branch Claims Property
Pharos Claims Services, Inc.
04.2019 - 05.2022
Vice President, Catastrophe Operations & Property Claims
Seibels Claims Solutions
03.2015 - 02.2019
Director, Catastrophe Operations
Seibels Claims Solutions
05.2006 - 03.2015
- Alabama
- Florida
- Louisiana
- Mississippi
- North Carolina
- South Carolina
- Texas
Bachelor of Arts - Business Management
Whitworth University
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