Summary
Overview
Work History
Skills
References
Timeline
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Clarence Loftin

San Francisco,CA

Summary

Experience Store Manager, with 10+ years in in retail management. Adept in elevating customer satisfaction, increasing store profitability through strategic sales and effective leadership. Forward-thinking in addressing and resolving concerns.

Overview

15
15
years of professional experience

Work History

STORE DIRECTOR

American Freight Outlet Stores
05.2020 - Current
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
  • Daily delivery schedules to ensure our customers receive white glove service
  • Weekly schedules of staff to ensure proper store coverage
  • Deal with all issues that arise from staff or customers
  • Mentored and trained new staff members on proper customer service techniques
  • Engaged customers through active listening techniques to determine their needs and preferences
  • Managed staffing levels by recruiting, interviewing, hiring, training, coaching, and disciplining employees
  • Implemented strategies for reducing shrinkage while improving operational efficiency
  • Analyzed sales data to identify areas of potential improvement in product selection, pricing, promotions, and advertising campaigns
  • Provided leadership during peak business hours to optimize customer experience
  • Developed policies and procedures that promoted safety within store environment
  • Monitored customer service levels and implemented necessary changes to improve customer satisfaction
  • Managed team of 14 employees.

SENIOR RETAIL SALES MANAGER

Goodwill of Silicon Valley
02.2017 - 04.2020
  • Conduct coaching and training of over 14 team members
  • Create and approve all staff scheduling, adhering to established goals and financial targets as directed
  • Ensured the flow of merchandise and donations extracts the most possible value
  • Weekly payroll, correcting and submitting hours
  • Demonstrated strong leadership skills in managing, training, motivating and coaching sales teams
  • Supervised employees, offering assistance with sales tactics.

STORE MANAGER

CVS
11.2015 - 02.2017
  • Provided leadership and motivation to team members to increase productivity and efficiency.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
  • Interviewed and hired prospective employees according to team needs
  • Solved problems and resolved conflicts for team members and customers
  • Rotated merchandise and displays to feature new products and promotions.

STORE MANAGER

Goodwill of San Francisco
01.2014 - 02.2017
  • Provided leadership and motivation to team members to increase productivity and efficiency .
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Tracked store inventory and ordered new products to prevent shortages
  • Monitored customer service levels and implemented necessary changes to improve customer satisfaction
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
  • Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
  • Set sales targets and budgets for team leads and employees to follow
  • Implemented loss prevention strategies, alleviating shrink.

RETAIL SALES MANAGER

Savers
12.2009 - 01.2014
  • Created and maintained an organized and efficient work environment
  • Maintained a thorough knowledge of all products, services, and pricing to deliver accurate customer service
  • Built strong relationships with customers by providing excellent service and responding quickly to requests
  • Supervised over 40 employees, offering assistance with sales tactics
  • Established strong brand partner relationships to achieve sales and service goals
  • Developed and implemented successful sales strategies to maximize customer satisfaction, loyalty and revenue growth
  • Recruited, trained, and evaluated staff to offer world-class customer service

Skills

  • Payroll
  • Inventory Control
  • Sales Management
  • Profit & Loss
  • Strategic Planning
  • People Management
  • Customer Service Management
  • Team Motivation
  • Verbal and Written Communication
  • Sales Leadership
  • Store Operations
  • Sales leadership

References

References available upon request

Timeline

STORE DIRECTOR

American Freight Outlet Stores
05.2020 - Current

SENIOR RETAIL SALES MANAGER

Goodwill of Silicon Valley
02.2017 - 04.2020

STORE MANAGER

CVS
11.2015 - 02.2017

STORE MANAGER

Goodwill of San Francisco
01.2014 - 02.2017

RETAIL SALES MANAGER

Savers
12.2009 - 01.2014

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Clarence Loftin