Clarence Remotap
Honolulu,HI
Summary
Strategic retail leader with over 20 years in operations, specializing in inventory management and staff development. Focused on optimizing store performance and enhancing customer experiences through effective communication and conflict resolution. Expertise in implementing training programs and ensuring compliance to drive team performance and satisfaction.
Overview
23
23
years of professional experience
Work History
ASD
Safeway
Honolulu, Hawaii
08.2003 - Current
- Oversaw daily store operations and staff scheduling to ensure smooth operations and service delivery.
- Facilitated team efforts to provide exceptional customer service and achieve high satisfaction rates.
- Monitored inventory levels, organizing stock replenishment to optimize availability.
- Trained new employees on store policies and procedures to ensure compliance.
- Resolved customer inquiries and issues with professionalism and care.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Reconciled daily cash handling discrepancies to maintain financial accuracy.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed monthly sales reports to assess performance trends. and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Analyzed operational workflows to pinpoint inefficiencies and implemented solutions that improved process effectiveness.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
Farrington
Honolulu, HI05-1984
Skills
- Retail operations
- Inventory management
- Staff scheduling
- Compliance enforcement
- Vendor coordination
- Employee training
- Cash handling
- Problem solving
- Performance evaluation
- Team leadership
- Effective communication
- Customer service
- Conflict resolution
Timeline
ASD
Safeway
08.2003 - Current
High School Diploma -
Farrington