Microsoft Office
Clarence Renfroe
Brooklyn
Summary
College educated in Computer Science and Marketing, 5 years of military training in the U.S. Air Force; Inventory Management, 25+ years in the Information Technology field. Strive to exceed professional and personal goals. Possess strong written and verbal communication skills.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Computer Aide
New York City Law Department: Worker’s Compensation Division
12.2022 - 08.2025
- Print or send PDFs of letters, time restoration memos, audit reports.
- Monitored and transmitted electronic files, downloaded PDFs from the New York State Workers' Compensation Board and other City Agencies for sorting and distribution to all units in the division and performed updates to claims files via IPSwitch and WinSCP.
- Job Type: P/T – 20hrs per week
Staff Assistant: with Systems Admin - PC Support Technician/Help Desk – Computer Operator
State University of New York |Health Science Center at Brooklyn
05.1996 - 03.2022
- Business & Staff Operations: handling staff inquiries/requests, logging technical support tickets (e.g., desktop, network, mobile devices, etc.), instructing internal users on how to use agency applications/devices, tracking IT resources, provisioning training, maintaining operational manuals, creation/updating reports, etc.
- IT Support – BMC Service Desk: use BMC Service Desk software Footprint Service Core to open and track technical support issues to resolution, track and document change management, and track problems for Root Cause Analysis using the ITIL framework.
- IT Support – Mainframe Operations: use and support mainframe operations, using Dynamic Forms Systems (Taylor’s Forms on Demand) to support mainframe printing via the ADT Patient Registration & Demographic system (EAGLE2000) using OpenText HostExplorer 3270 emulator, add and remove TCP/IP printers (VTAM).
- IT Support – Remote Support: using Microsoft’s System Center Configuration Manager (SCCM) CmRcViewer ((ConfigMgr) Configuration Manager Remote Control Viewer) tool to log into unattended and attended workstations and servers to assist in resolving user, application, and system issues.
- Service Desk Technical Support: providing technical support for a technical service desk and/or technical help desk support, which include Microsoft Office Suite, Microsoft Operating Systems, web browsers, and browser-based applications, Active Directory (create User Accounts, Organization Units and Security Groups, and Shares), and BeyondTrust/Avecto Token Creation using Privileged Access Management (PAM), etc.
- IT Problem Management: using various monitoring tools such as IPSwitch: WhatsUp Gold, OpenView, and ZIF_NOC - GAVel to monitor devices, and applications.
- Job Type: 37.5 hours per week, Full-Time
Inventory Management Specialist MICAP (Mission Capable) Controller
United States Air Force
11.1978 - 10.1983
- Maintained and controlled high priority requisitions for damaged aircraft, vehicles, engines, and A.G.E (Aerospace Ground Equipment).
- Maintained documents, reports, and suspense files.
- Researched technical orders, catalogs, and manuals for parts and their substitutes.
- Prepared complete status and research reports for Wing Commander’s briefings
- Processed inquiries, shipments, and requisitions.
- Conducted telephone follow-ups with various managers, vendors, manufacturers, agencies, and Air Commands.
- Supervised and trained newly assigned personnel
- Job Type: 40 hours per week, Full-Time
Education
Bachelor of Science - Marketing
SUNY Empire State College
04.2018
Associate of Applied Science - Computer Science
CUNY New York City College of Technology
Brooklyn, NY06.1990
Inventory Management
United States Air Force
02.1979
Skills
Knowledge of installation, testing, configuration, troubleshooting, and repairing operating systems
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Certification
NYC Law Dept: Cybersecurity Training – Certificates of Completion
TRAINING
- BeyondTrust University: Privilege Management for Windows (Defendpoint) 8.00 CPE hours – 2/13/2020
- HL7 Fundamentals: HL7.org – December 2019
- United States Air Force: USAF Supervisor Training – 2/1983
- SUNY - HSCB: MIST (Medical Information Systems Technology) 3/01 – 12/01
- IPSWITCH: July 2011 – WhatsUpGold: Installing and Configuring WhatsUp Gold v15.0
- Global Knowledge: April 20 – 23, 2010 – VMWARE VSPHERE: Install, Configure, Manage [V4]
- Netlan: Microsoft Windows Server 2008
- Medical Informatics: Oracle 11g PL/SQL Database Programming
Timeline
Computer Aide
New York City Law Department: Worker’s Compensation Division
12.2022 - 08.2025
Staff Assistant: with Systems Admin - PC Support Technician/Help Desk – Computer Operator
State University of New York |Health Science Center at Brooklyn
05.1996 - 03.2022
Inventory Management Specialist MICAP (Mission Capable) Controller
United States Air Force
11.1978 - 10.1983
Associate of Applied Science - Computer Science
CUNY New York City College of Technology
Inventory Management
United States Air Force
Bachelor of Science - Marketing
SUNY Empire State College