Clarence Richardson

Managed 14- to 20 account managers along with 2 team leads.

• Trained new team members in company policies, procedures, and best practices for successful collections management.
• Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
• Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
• Assisted in developing new strategies to increase recovery rates on delinquent accounts without compromising client relationships or business reputation.
• Improved overall collections efficiency by implementing strategic collection plans and processes.

Unit Manager for bucket 1 and OCL- call center . "Supervised on any given day: 60 customer service representatives.

• Identified growth opportunities by staying current on industry trends and competitive landscape insights.
• Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
• Developed strong team dynamics through regular communication, resulting in improved performance.
• Increased efficiency by implementing new business unit strategies and streamlining operations.
• Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.

• Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
• Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
• Patrolled assigned areas to prevent and detect roadway crimes.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Prevented escalation of conflicts by effectively mediating disputes between parties involved in incidents.
• Maintained order during large-scale events by collaborating with inter-agency partners and coordinating crowd control measures.