Clarence Ricks
San Francisco,CA
Summary
Dedicated professional with proven customer service skills and strong multitasking abilities. Committed to delivering exceptional experiences and fostering positive relationships. Demonstrates adaptability and a strong work ethic, excelling in fast-paced environments. Eager to embrace new challenges while effectively managing time and responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PST
City and County of san francisco
San Francisco, CA
11.2024 - Current
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Serviced, cleaned and restocked restrooms.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Kept business entrances clean, tidy and professional in appearance.
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Assisted with setting up for events such as meetings or conferences by arranging chairs and tables.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Steam-cleaned or shampooed carpets.
- Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service
Instacart Shoppers
San Francisco, USA
02.2019 - Current
- Shopping for customers and delivering the product.
- Making sure customers are happy.
- Provided customer service assistance when requested.
- Identified opportunities to improve customer service processes.
- Provided excellent customer service to patrons.
- Developed customer service procedures, policies and standards.
Security Officer
Execushield
San Mateo, USA
03.2023 - 09.2023
- Assist in code grey (physical altercations).
- Make sure the psych ward is not in harms way.
- Assist the RN with the psych patients
- stood on stand by while the phlebotomist drew blood
- Reported safety hazards for remediation response.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored surveillance cameras and responded to suspicious activity.
- Documented security-related situations and submitted in-depth reports to superiors.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Observed patrons and customers to quickly address security situations.
Security Guard
ABA Protection
San Francisco, USA
05.2022 - 01.2023
- Make sure rotations are made and make sure staff are fully equipped with proper ppe
- Conducted daily security patrols of assigned areas.
- Worked effectively in team environments to make the workplace more productive.
Certified Security Guard Supervisor
Loss Prevention Group
Oakland, USA
01.2020 - 04.2021
- Trained through LPG as a security guard and hired at Rainbow Grocery in San Francisco
- Managed physical security systems, including alarm systems and locks.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Escorted undesirable persons off property to minimize security violations.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Educated employees on anti-theft techniques and awareness.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Education
Some college - Business and entrepreneurship
Grand Canyon University
Phoenix, AZ04-2023
Skills
- Always On-Time
- Fast Worker
- Team Player
- Excellent Communication
- Hardworking
- Honest
- Friendly
- Organized
- Flexible
- Janitorial experience
- Experience in a fast-paced and crowded environment
- Proficient in Microsoft Office
- Proficient in Social Media Platforms
- Loss Prevention
- Time Management
- Food Industry
- Leadership Experience
- Typing
- Sales
- Customer service
- Warehouse experience
- Public Relations
- Cash Handling
- Social media management
- Google Docs
- Porter experience
- Leadership
- Security
- Law enforcement
- Driving
- Conflict management
- Communication skills
- Organizational skills
- Administrative experience
- Tutoring
- Computer science
- Autism Experience
- Surveillance
- Writing Skills
- Box truck
- Moving
Certification
- Certified security guard, Present, I always renew it before it expires.
- Sexual harassment course, 06/01/21, Present, I completed sexual harassment training with security I have the certificate.
- Work place violence course, Present, Passed work place violence training and received my certificate.
- Officer survival course, Present, Passed my officer survival course and received my certificate.
- Public relations course, Present, Passed training course for the public relations committee.
- Observation and documentation course, Present, Passed my courses for observing and documenting my surroundings.
- Communication and its signification course, Present, Passed my training for communication and the value of it.
- Driver's License, Ability to drive.
- Guard Card, 10/01/23, 10/01/25, Non-CDL Class C.
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Limited
Timeline
PST
City and County of san francisco
11.2024 - Current
Security Officer
Execushield
03.2023 - 09.2023
Security Guard
ABA Protection
05.2022 - 01.2023
Certified Security Guard Supervisor
Loss Prevention Group
01.2020 - 04.2021
Customer Service
Instacart Shoppers
02.2019 - Current
Some college - Business and entrepreneurship
Grand Canyon University
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