Highly experienced & dedicated Equipment Service Branch Manager with 10+ years of proven success in leading teams, optimizing service operations, and driving profitability within the heavy equipment industry. With over 20+ years experience in Heavy Industrial, Construction, Mining & Terminal equipment Service, Parts, Sales, Rental & Customer Service Support.
While at Taylor Sudden Service Inc. increasing overall sales from 2023 (GP=46.83%, NP=12.93%) to Current (GP=52.52%, NP=20.49%) Setting & Breaking 3 all time record month budget goals during this time!!
Fostering a culture of safety, efficiency, and customer satisfaction with meeting/exceeding performance budget goals. Reducing overall controllable expenses, while updating and adding additional equipment, team members and productivity to accommodate growth.
While at H&K Equipment, established the second branch of operations in new territory for H&K Equip. and a broad customer industry base for the company. Transitioned & built a fully staffed Service Center Warehouse within 3/Mths of opening business in Sept 2020. Gaining 115+ Customer Accounts to the organization within the first year, Securing Long Term Lease/ FMV/ DBO agreements, Rentals, Sold New/Used Equipment from Aerial Work Platforms, Industrial Material Handling, Construction, Industrial Sweeper/Scrubbers, Terminal/Rail Equipment and Crane Services.
As well exposed a full line of various equipment being an OE Dealership for over 22 Brands of equipment to the WV Region. . Seeking to leverage expertise in strategic planning with Team Building, P&L Management, and Team development to achieve operations profitability and contribute to continued growth opportunities for both company and employees having likeminded attitude.
Experienced with team leadership, operational efficiency, and customer satisfaction through customer service commitment. Utilize strategic planning & resources to streamline service center processes and enhance team's performances. Track record of fostering collaborative work environment and effectively addressing customer needs in various industries facets of business.