Clarence Swain
Irondale,al
Summary
Knowledgeable Billing Representative familiar with Accounting practices and compliance requirements. Excellent customer service and problem solving abilities. Offering 20 years of experience and the drive to excel in all areas.
Skilled Billing Representative well-versed in billing practices, account monitoring and collections. Builds rapport with customers, solving diverse problems and obtain payments.
Overview
22
22
years of professional experience
Work History
Global Billing Representative
AT&T
03.2019 - Current
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Performed quality assurance evaluations of processes and previous bills.
- Reviewed and solved account and billing discrepancies.
Small and Large Business Accounts Receiveables Rep
AT&T
07.2017 - 02.2019
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Enhanced company reputation by providing exceptional customer service and support.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Sales Representative
AT&T
06.2002 - 06.2017
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor of Science - Accounting
Southern University And A & M College
Baton Rouge, LA12.1995
High School Diploma -
Ramsay High School
Birmingham, AL06.1990
Skills
- 10-Key Data Entry
- Billing and Invoicing
- Interest calculations
- Customer service support
- Accounting Support
- Paperwork and documentation
- Record preparation
- Customer Contact
- Account Reconciliation
- Decision-Making
Timeline
Global Billing Representative
AT&T
03.2019 - Current
Small and Large Business Accounts Receiveables Rep
AT&T
07.2017 - 02.2019
Sales Representative
AT&T
06.2002 - 06.2017
Bachelor of Science - Accounting
Southern University And A & M College
High School Diploma -
Ramsay High School
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